Customer Representative
2 weeks ago
Are you passionate about providing exceptional customer service? Do you thrive in a dynamic and fast-paced environment? Join our team as a Customer Representative and be a key player in delivering outstanding support to our valued customers.
**Responsibilities**:
- Communicate with customers via various face to face channels to provide assistance and resolve inquiries
- Provide exceptional customer service by actively listening to customers and addressing their needs
- Enter and update customer information in the database accurately
- Upsell products or services to customers when appropriate
- Analyze customer accounts to identify and resolve issues promptly
- Collaborate with other team members to ensure customer satisfaction
- Follow company policies and procedures for handling customer inquiries and complaints
**Requirements**:
- Excellent phone etiquette and strong communication skills
- Ability to multitask and navigate computer systems efficiently
- Strong data entry skills with attention to detail
- Previous experience in customer service or a related field is preferred
- Ability to work in a fast-paced environment and adapt to changes quickly
- Multilingual skills are a plus
**Job Types**: Full-time, Permanent
**Salary**: From £23,495.65 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Belfast (preferred)
Work Location: In person
Application deadline: 24/02/2024
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