Customer Representative
1 month ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Representative. As a Customer Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products and services.
**Responsibilities**:
- Handle incoming customer inquiries via various face to face channels
- Provide accurate and timely information to customers regarding product features, pricing, and promotions
- Conduct data entry and maintain customer records in our database
- Analyze customer feedback and identify opportunities for improvement in our products or services
- Upsell additional products or services to customers when appropriate
- Maintain a high level of professionalism and phone etiquette at all times
**Experience**:
- Previous experience in a customer service role is preferred but not required
- Excellent communication skills, both verbal and written, in English
- Ability to effectively communicate with customers from diverse backgrounds
- Strong analytical skills to understand customer needs and provide appropriate solutions
- Bilingual or multilingual abilities
**Job Types**: Full-time, Permanent
Pay: From £25,495.65 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Belfast: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 30/04/2024
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