Customer Support Executive
3 weeks ago
**Hayward Hawk **are working in partnership with a reputable renewable energy provider within Belfast who are seeking a Customer Support Executive to join their team.
**The role**:
As a Customer Service Support Executive, you will represent our client's commitment to customer satisfaction. In this role, you will be responsible for engaging with customers through multiple channels and ensuring their queries are handled in a professional and efficient manner. Your dedication to delivering outstanding customer service will contribute to our company's success. Your passion for exceptional customer service, coupled with your strong communication skills and problem-solving abilities, will contribute to the success of both our client and the customers they serve.
**Responsibilities**:
- Managing customer relationships, being the first point of contact for clients' queries and complaints.
- Proactively handling calls to ensure all orders are logged, attended to, and completed according to KPIs.
- Effectively address and resolve customer complaints and concerns, ensuring a positive resolution.
- Monitoring stock levels and coordinating inventory management.
- Raising purchase orders for sub-contractors and engineers. Maintain accurate and thorough records of customer interactions and transactions.
- Contribute to the development of support resources, such as FAQs and knowledge base articles.
- Strong problem-solving abilities.
- Customer-oriented mindset and approach.
- Ability to meet deadlines and effectively prioritise tasks.
- Excellent telephone etiquette and active listening skills.
Essential Criteria
- Proven experience working as a Customer Support Executive or similar position.
- Excellent verbal and written communication skills to effectively interact with customers, understand their needs, and provide clear and concise information.
- Ability to actively listen to customers, understand their concerns, and respond empathetically to address their queries and issues.
- Strong problem-solving abilities to analyse customer situations, identify solutions, and offer prompt resolutions to ensure customer satisfaction.
- A customer-centric mindset with a focus on delivering exceptional service and building positive customer relationships.
**Salary**: £24,000.00-£26,000.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location: In person
-
Business Support Administrator Office Based
3 days ago
Belfast, United Kingdom Clarendon Executive Full timeBusiness Support Administrator Office Based (Maternity Contract initially) Clarendon Executive is Northern Irelands leading Executive Search Consultancy. The business manages a broad range of recruitment assignments, delivered by a small, specialist team of consultants. The Business Support Administratorrole within the business is an important one. The team...
-
Customer Support Director
2 days ago
Belfast, United Kingdom ScreenCloud Limited Full timeThe Role Reporting to and working closely with CCO, the Customer Support Director will leverage their experience and skill as an individual contributor to proactively and expertly nurture ScreenCloud’s Customer Support team; responsible for executing the support strategy that will improve the customer experience and build emotional loyalty allowing...
-
Customer Service Executive
1 month ago
Belfast, United Kingdom Marc Daniels Specialist Recruitment Full timeMarc Daniels are urgently recruiting for a Customer Service Executive to immediately join a great large company based in Belfast. This role would require an immediate start and will be a temporary to permanent and would suit an individual with a customer service or admin background. **Responsibilities**: - Provide Help and advice to support customers -...
-
Customer Success Executive
10 hours ago
Belfast, United Kingdom S3 Solutions Full timeS3 Solutions is preparing for the launch of our new SaaS product positioned within the social impact and evaluation space. With a uniquely intuitive project set up, a bank of validated evaluation resources and underpinned by machine learning, our SaaS product will transform how charities, social enterprises and not for profit organisations report on their...
-
Customer Service Executive
6 days ago
Belfast, United Kingdom Damia Group Ltd Full timeCustomer Service Executive - Belfast (Hybrid) - £80-£110 per day - 2/3 months+My client, a FTSE 100 company, is on the hunt for a Customer Service Executive to ensures their customers receive a high level of customer satisfaction. You will provide an inbound and outbound customer service to all customers.Role Type: Hybrid - minimum 2 days in the...
-
Customer Engagement Executive
4 weeks ago
Belfast, United Kingdom Bank of Ireland Full time**What is the opportunity?**: This is an exciting opportunity to support the design and delivery of marketing and customer engagement initiatives for the UK Savings portfolio, working closely with our partners and internal stakeholders to ensure we are driving customer engagement in order to support delivery of our strategic objectives! **In this role you...
-
Customer Service Executive
3 days ago
Belfast, United Kingdom Career Moves Group Full timeCustomer Service ExecutiveLocation: BelfastLength: 4 MonthsRate: £12.07 p/h PAYE (Approx. £21.9K per annum)Hours: 9am – 6pmThis client is a multinational alcoholic beverages company, and one of the largest and most prominent spirits and beer producers globally. With a plethora of well-known and recognizable alcohol brands to their name, this client are a...
-
Customer Service Executive
4 days ago
Belfast, United Kingdom Career Moves Group Full timeCustomer Service Executive Location: Belfast Length: 4 Months Rate: £12.07 p/h PAYE (Approx. £21.9K per annum) Hours: 9am – 6pm This client is a multinational alcoholic beverages company, and one of the largest and most prominent spirits and beer producers globally. With a plethora of well-known and recognizable alcohol brands to their name, this...
-
Customer Service Executive
3 days ago
Belfast, United Kingdom Career Moves Group Full timeJob Description Customer Service Executive Location: Belfast Length: 4 Months Rate: £12.07 p/h PAYE (Approx. £21.9K per annum) Hours: 9am – 6pm This client is a multinational alcoholic beverages company, and one of the largest and most prominent spirits and beer producers globally. With a plethora of well-known and recognizable alcohol brands to...
-
Customer Service Executive
4 days ago
Belfast, United Kingdom Career Moves Group Full timeCustomer Service ExecutiveLocation: BelfastLength: 4 MonthsRate: £12.07 p/h PAYE (Approx. £21.9K per annum)Hours: 9am – 6pmThis client is a multinational alcoholic beverages company, and one of the largest and most prominent spirits and beer producers globally. With a plethora of well-known and recognizable alcohol brands to their name, this client are a...
-
Customer Service Executive
4 days ago
Belfast, United Kingdom Career Moves Group Full timeCustomer Service Executive Location: Belfast Length: 3 Months Rate: £18.71 p/h PAYE (Approx. £38.9K per annum) Hours: 9am – 6pm This client is a multinational alcoholic beverages company, and one of the largest and most prominent spirits and beer producers globally. With a plethora of well-known and recognizable alcohol brands to their...
-
Customer Service Executive
4 days ago
Belfast, United Kingdom Career Moves Group Full timeCustomer Service ExecutiveLocation: BelfastLength: 4 MonthsRate: £12.07 p/h PAYE (Approx. £21.9K per annum)Hours: 9am – 6pmThis client is a multinational alcoholic beverages company, and one of the largest and most prominent spirits and beer producers globally. With a plethora of well-known and recognizable alcohol brands to their name, this client are a...
-
Customer Service Executive
3 days ago
Belfast, United Kingdom Career Moves Group Full timeCustomer Service Executive Location: Belfast Length: 4 Months Rate: £12.07 p/h PAYE (Approx. £21.9K per annum) Hours: 9am – 6pm This client is a multinational alcoholic beverages company, and one of the largest and most prominent spirits and beer producers globally. With a plethora of well-known and recognizable alcohol brands to their name, this...
-
Customer Service Executive
3 days ago
Belfast, United Kingdom Career Moves Group Full timeCustomer Service ExecutiveLocation: BelfastLength: 4 MonthsRate: £12.07 p/h PAYE (Approx. £21.9K per annum)Hours: 9am – 6pmThis client is a multinational alcoholic beverages company, and one of the largest and most prominent spirits and beer producers globally. With a plethora of well-known and recognizable alcohol brands to their name, this client are a...
-
Customer Service Executive
2 hours ago
Belfast, United Kingdom Career Moves Group Full time €21,900Customer Service Executive Location: Belfast Length: 4 Months Rate: £12.07 p/h PAYE (Approx. £21.9K per annum) Hours: 9am – 6pm This client is a multinational alcoholic beverages company, and one of the largest and most prominent spirits and beer producers globally. With a plethora of well-known and recognizable alcohol brands to their name, this...
-
Customer Service Executive
4 weeks ago
Belfast, United Kingdom Diageo Full timeJob Description: Job Title: Customer Service Executive - Location: Belfast- Contract term: Permanent- About us- Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose - Celebrating life, every day, everywhere - has an...
-
Business Support Administrator
2 weeks ago
Belfast, United Kingdom Clarendon Executive Full timeBusiness Support Administrator - Office Based Business Support Administrator – Office Based (Maternity Contract initially) Clarendon Executive is Northern Ireland’s leading ExecutiveSearch Consultancy. The business manages a broad range of recruitmentassignments, delivered by a small, specialist team of consultants. The Business Support Administrator...
-
Customer Service Executive
3 days ago
Belfast, United Kingdom Career Moves Group Full timeCustomer Service ExecutiveLocation: BelfastLength: 4 MonthsRate: £12.07 p/h PAYE (Approx. £21.9K per annum)Hours: 9am – 6pmIs this the next step in your career Find out if you are the right candidate by reading through the complete overview below.This client is a multinational alcoholic beverages company, and one of the largest and most prominent spirits...
-
Social Media Sales and Marketing Executive
3 weeks ago
Belfast, United Kingdom Rushe Executive Search Full timeservices company within their niche sector. wish to recruit a hands-on Sales & Marketing Coordinator to help with the day to day running of the sales and marketing function. Reporting to the Sales & Marketing Director, the CRM database and liaise with customers as well as general marketing and social media tasks to support the Marketing team. the CRM...
-
Customer Service Executive
2 weeks ago
Belfast, United Kingdom Diageo Full timeCustomer Service Executive page is loaded Customer Service Executive Apply locations Belfast, Northern Ireland time type Full time posted on Posted 6 Days Ago job requisition id JR1096706 Job Description : Job Title: Customer Service Executive Location: Belfast Contract term: Permanent About us Diageo is the world’s leading premium drinks...