Customer Service Representative

3 weeks ago

Belfast, United Kingdom HCL Technologies Full time

**Customer Advisor - Belfast UK**

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.
- **GROW AS YOU GO. **We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
- **BE BOLD, BE YOU. **#SuperCharged represents our commitment to our people -to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
- **WORK TOGETHER TO MAKE AN IMPACT. **We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
- **GAIN STABILITY, AND EXPAND POSSIBILITIES. **We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
- **MAXIMIZE YOUR EXPERIENCE. **We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people’s innovative ideas, experiences, and feedback to shape and drive the future of the Group.

**About the HCL.**

HCLTech is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age; with a worldwide network of R&D, innovation labs and delivery centers and ‘Ideapreneurs’ working in 50 countries. HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

**Come and work with us.**

**Do you want to contribute to outstanding customer representative service?**

Are you fluent with strong **English** communication skills?

Looking to make your career abroad in a multicultural environment?

**So we have the perfect opportunity for you**

Your future project: join our **Inbound Customer Advisor **team.

As a customer advisor specialist, your daily responsibilities will include:

- Provide first-contact resolutions to customer queries
- Offer specialized customer support through written and phone communication
- Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner
- Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
- Create an amazing customer experience that people value and we are proud of
- Be responsible to follow the direction of the management and provide feedback

To succeed in the role, you will need to have:

- Fluent in English Speaking & Writing
- Strong communication skills - with excellent phone conversation skills, attentive listening, and superior writing skills
- Analytical and problem-solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver

**Salary & Working Hours.**

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
- £10.00 Per Hour
- Monday - Friday 09:00-19:00 & Saturday 08:00-12:00 (1 in 3 Saturdays', If you work Saturday, Fridays are a half day)
- 40 Hours Per Week

**Benefits.**

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our wellness program
- Job stability
- EAP & Virtual GP
- Excellent work culture
- Gym & Highstreet Discounts
- Cycle to work scheme
- Mortgage consultancy
- DNA Profiling
- Pension

**Salary**: £20,800.00 per year

Schedule:

- 8 hour shift

Work Location: One location

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