Technical Customer Support

1 month ago


Belfast, United Kingdom People Source Consulting Full time

2nd Line Technical Support | Belfast (Hybrid) | 18 Month Contract | £30,000 Equivalent Salary
Experis recruitment have partnered with a Global Tech Giant to recruit multiple Technical 2nd Line Support Engineers in a customer-facing role.
The successful candidate will be responsible for the strategy, design, and implementation of the end-to-end customer experience for our client. This is part of an exciting journey for our client who are looking to build a new support function out of their Belfast office.
Our client sees support engineers as a frontline technical resource for their customers, you will be expected to deliver exceptional customer service whilst also taking the opportunity to up-skill yourself technically and personally.
Responsible for the customer support experience.
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer experience.
Lead or participate in building communities with peer delivery roles.
Previous experience in a technical support role.
Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams.
Support experience investigating complex Microsoft 365 issues relating to performance, administration, site configuration and customization.
General understanding of Microsoft 365 administration principles.
Knowledge of Microsoft security compliance and identity fundamentals.
Good general networking knowledge including DNS, TCP/IP, Sub-netting.
Experience of web standards and technologies eg. JavaScript, CSS, XML.
Customer handling experience on technical issues.
Annual leave.
Pension
People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.



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