Remote IT Technical Support
3 weeks ago
Our Technology Global client with offices in Belfast have a role available for Global Technical Support Engineer (Optical Networks) .You will provide system level post-sales support for their customer base (some which are the biggest companies worldwide) Our client is committed to their people-first philosophy. They offer an extremely competitive salary, remote/hybrid working and 1st class benefits package and perks
Testing, troubleshooting and remote technical support for products.You may also be involved in on-site day to day interactions with the customer concerning all aspects of network planning, deployment and technical network issues and design.
You will provide remote technical support (via telephone or on line) for identified products 24 x 7, as well as on-site support to customers when required.
You will use debug tools as well as lab research to aid in the resolution of the customer’s technical problems, recovering information vital to call out the incident/issue to senior engineers, including Engineering/Design, Product/Project Management, Documentation, Supply Chain or Training.
You will partner with Quality Assurance, Design, Product Management, Technical Publications, and Training to provide customer feedback.
Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university or three to five years related experience or equivalent combination of education and experience
Experience in a technical support role
Problem solving experience with SONET/SDH equipment, Carrier Ethernet equipment orassociated fiber optic facilities
Proficiency with various ‘office’ software applications including Microsoft Outlook, Microsoft Word, and Excel
A working knowledge of transport and switching systems for telecommunications applications and Optical Networking
Experienced with various types of test equipment for optical and protocol testing.
Mid-level expertise in data communications, UNIX SUN/Oracle as well as experience working in an IP network
Must have the ability to communicate effectively in English language both verbal and written
Excellent salary package to include bonus
Fantastic benefits package
Full training and support from Management
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