Technical Support Assistant

1 month ago


Belfast, United Kingdom Halo Technologies Europe Ltd Full time

**Job role**:Technical Support Assistant

**Salary banding**:£22-24K

**Days of work**:Monday-Thursday - Office based **, **Friday - WFH
- Are you ready to join our young, dynamic and incredibly ambitious team? Due to rapid global expansion, we have an opportunity to join our Technical Team as a Technical Support Assistant_.

**Responsibilities**
- Work closely with the IT team to manage any technical issues.
- Diagnosing and repairing faults.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Operating a ticketing system to manage various issues.
- Provisioning cameras for new and existing customers.
- Conducting interactive training sessions with clients.
- Testing and evaluating new technologies.
- Testing new software and firmware releases
- Be able to work in a fast-moving environment.
- Ability to prioritise and manage several milestones and projects efficiently.
- Escalating Faults to 2nd and 3rd line support when required.

**Required Experience**
- A degree in computing. (Computer science/CIT)
- 1+ years experience in an IT environment.
- Extensive experience working with different operating systems including Windows and Mac OS.
- Good written and verbal communication.

**Desired Experience**
- Experience with scripting languages such as batch and shell.
- Basic knowledge of Linux.
- Prior experience in tech support, desktop support, or a similar role.
- Experience in creating/editing bat and shell script files.
- Regression testing
- Exposure to a programming language (Java or Python)
- Demonstrable experience in hardware repair

**Benefits**:

- Competitive salary and bonus structure
- Generous Annual Leave Allowance
- Learning and Development opportunities
- Cash-back healthcare Plan
- Flexible working

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Belfast, BT12 5GH

Application deadline: 22/04/2023
Reference ID: Tech Support Assistant



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