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Senior Technical Support Specialist

5 months ago

Belfast, United Kingdom Black Fox Solutions Full time

**SENIOR TECHNICAL SUPPORT SPECIALIST - BELFAST - £35,000 +**

If you would like to work with some brilliant clients in IT technical services then this will be the role for you, you will be working with major global brands and big clients in the financial markets. Hybrid working options are also available

**About the role**
- Act as an escalation point at a 3rd line level for complex infrastructure incidents and support
- Assist in the delivery of new projects and chargeable change work
- Drive the continuous improvements od service offerings based on client experiences
- Provide 2nd & 3rd level support of an extensive client base
- Assist with mentoring of junior staff
- This role may need to attend customer sites to provide infrastructure assistance and act as their IT point of contact

**About you**
- Experience with the Microsoft stack of Microsoft Server solutions.
- Experience of deploying and supporting M365 & Azure Active Directory Services solutions
- Virtualisation experience deploying and managing VMware, Hyper-V on HPE & Dell Hardware
- Networking & the configuration of Switches, Firewalls, Routers, Storage and Wi-Fi
- Experience deploying and supporting clustered virtualisation solutions
- Managing Active Directory domains across multiple sites
- Physical deployment of vendor hardware in customer server cabinets

Full current UK driving licence and own transport

**Job Types**: Full-time, Permanent

**Salary**: From £35,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Belfast, BT3: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Belfast, BT3

Reference ID: VAC-19876