Customer Service Executive

4 weeks ago

Belfast, United Kingdom Switch Advisor Ltd Full time

Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences.

**Duties**:

- Provide exceptional customer service to clients via various face to face channels
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Assist customers with product information, order status, and issue resolution
- Accurately enter customer data and update customer accounts
- Utilize upselling techniques to promote additional products or services
- Handle and resolve customer complaints or concerns with empathy and professionalism
- Collaborate with other team members to ensure customer satisfaction

**Qualifications**:

- Excellent phone etiquette and communication skills in English
- Proficient in data entry and computer navigation
- Ability to analyze customer needs and provide appropriate solutions
- Strong problem-solving skills and ability to think quickly on your feet
- Ability to work well in a fast-paced environment and handle high call volumes
- Prior customer service experience is a plus

**Job Types**: Full-time, Permanent

**Salary**: From £23,606.85 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Belfast (preferred)

Work Location: In person

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