Customer Service Assistant

3 weeks ago


Belfast, United Kingdom Ashton Recruitment Full time

**Ashton Recruitment requires a Customer Services Assistant for their client based in Belfast.**

**Position**:Customer Services Assistant

**Location**:Belfast City Centre / Hybrid

**Duration**: Temporary

**Rate of pay**: £11.80

**Hours**:37 per week - 9am to 5.30pm

**Duties include (but are not limited to)**:

- Acting as an advocate for the customer and contributing to the delivery of an enhanced customer service experience which promotes digital first and supports the development of a customer centre of excellence within the council.
- Offering cover for the front desk and reception duties as required.
- Completing various administrative duties.
- Required to be in the office 2/3 days per week.
- Participation is required to support the provision of a reactive emergency response service, and this may require some out of hours working.

**Essential Criteria**:
At least one year’s relevant experience in each of the following areas:

- providing professional customer service support to a range of internal and external customers using a variety of channels
- using standard IT systems, and preferably specialist CRM systems, to accurately record customer information and contribute to the effective performance management of a customer service function; and
- assisting customers effectively by resolving a range of requests, queries, and issues by providing relevant information and, or signposting to appropriate services.

Ashton Recruitment are acting as a Recruitment Business

**Job Types**: Full-time, Temporary contract

**Salary**: £11.80 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Belfast City Centre, County Antrim: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)
- Using standard IT systems: 1 year (required)

Work Location: One location

Application deadline: 14/04/2023



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