Customer Service Assistant

2 months ago


Belfast, United Kingdom Brook Street Full time

** Brook Street (UK) Ltd are recruiting Customer Service Assistants for our leading Public Sector client Education Authority Northern Ireland, Belfast.**

The Customer Services Assistants, Payment Officer Assistants and Supplier Maintenance Assistant Officers are responsible for the weekly processing of invoices on the Education Authority's (EA) Financial System in respect of all non-salary expenditure basedacross five Accounts Payable offices.
As the Successful Applicant you must:

- Have the equivalent of five GCSEs at grade C or above and at least one-year administrative experience in an office environment.
- The assistance in the collation of factual data and statistical information from various sources to support the work of identified officers within the service.
- Prepare letters, minutes, notes and other clerical support to officers as appropriate and as directed by the programme manager.
- Use initiative, tact and diplomacy in responding to queries, issues and problems which arise within the section in the absence of the programme manager.
- Order and monitor supplies of stationery and office requisitions for all staff within the section along with diary management of stakeholders.
- Be responsible for maintaining efficient recording and filing systems within the service as directed by the programme manager.
- Delegate tasks to the office team in the absence of senior management.

You will benefit from:

- Full training and induction
- Accrue holiday hours as you work
- Brook Street (UK) Ltd back office support and mentoring
- Ability to work across school admissions teams in all admissions regions across NI.
- No weekend work (Shift pattern Mon-Fri 9am-5pm)

The rate of pay is £10.47 per hour, the hours of work are 0900-1700 Monday to Friday.



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