Customer Service Assistant

2 weeks ago

Belfast, United Kingdom Blue Print Systems Full time

**Customer Service Assistant (Weekly Pay & Training Provided)**

**Location**: Belfast, Northern Ireland

Are you a friendly, detail-oriented individual looking to start or advance your career in customer service?

Do you enjoy helping others and solving problems?

Join our team as a Customer Service Assistant in Belfast We are seeking enthusiastic, fun and outgoing individuals to join our growing team and make a difference in our customer interactions.

As a Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional customer service and customer support. Your primary responsibilities will include handling inquiries, resolving issues, and ensuring a positive customer experience. This role offers a fantastic opportunity to develop your communication and problem-solving skills, while gaining valuable experience in a customer-focused environment.

**Customer Service Assistant Key Responsibilities**:

- Customer Support: Serve as the first point of contact for customers, handling inquiries in-person. Provide accurate information about products and services, and assist customers with their questions and concerns.
- Order Processing: Assist customers with product / service information and placing orders and ensuring all sales transactions are completed accurately and efficiently.
- Issue Resolution: Investigate and resolve customer complaints and issues in a timely and professional manner. Escalate complex problems to the appropriate department when necessary.
- Feedback Collection: Gather and document customer feedback to help improve products, services, and customer experiences. Share insights with the team to drive continuous improvement.
- Customer Relationship Management: Build and maintain positive relationships with customers, ensuring their needs are met and their expectations are exceeded. Follow up with customers to ensure satisfaction and address any ongoing issues.
- Administrative Support: Perform general administrative duties, such as data entry, filing, and maintaining customer records. Ensure all documentation is up-to-date and accurate.
- Team Collaboration: Work closely with other Customer Service Assistants and team members to ensure a seamless customer experience. Share best practices and collaborate on strategies to enhance service delivery.
- Be friendly, approachable, and have excellent communication skills.
- Have a passion for customer service and helping others.
- Be detail-oriented and able to handle multiple tasks efficiently.
- Be comfortable working independently and as part of a dynamic team.
- Possess a positive attitude and a willingness to learn and grow in the role.

**Why Join Us?**
- Gain valuable experience in customer service, perfect for building your CV.
- Flexible working hours to accommodate your schedule, ideal for students and graduates.
- Competitive pay with opportunities for bonuses based on performance.
- Ongoing training and support to help you succeed and advance in your career.

**Application Process**:
Pay: £22,000.00-£25,000.00 per year

Application question(s):
Work Location: In person

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