Customer Assistant
2 weeks ago
As a Customer Assistant, you will be the friendly face and voice of our company. Your primary responsibility will be to assist customers, answer inquiries, resolve issues, and ensure a positive customer experience. This role involves effective communication, problem-solving, and a genuine passion for helping others.
**Responsibilities**:
- Respond to customer inquiries via various face to face channels
- Provide information about products/services and assist with purchasing decisions
- Resolve customer issues and complaints with empathy and professionalism
- Maintain accurate customer records and documentation
- Collaborate with cross-functional teams to address customer needs
**Skills**:
- Excellent communication skills, both written and verbal
- Customer-focused attitude with a genuine desire to help
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Previous customer service experience is a plus
**Job Types**: Full-time, Permanent
**Salary**: From £25,709.68 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Belfast, County Antrim (preferred)
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