Client Services Co-ordinator

4 months ago

Kidderminster, United Kingdom Chloros Environmental Limited Full time

Chloros Environmental is part of GRG Waste UK one of Britain's fastest growing hazardous waste management and waste recycling companies with nationwide coverage.

Our a team of Chemists, Technical Specialists, Administrators and Sales professionals provide an exceptional service to our customers and endeavour to deliver ethical and sustainable waste management services with a strong emphasis on diverting waste away from landfill and towards recycling routes. At Chloros Environmental we treat our employees, customers, their waste and the environment, with care.

We are currently recruiting for a Client Services Co-ordinator to provide co-ordination of client services and give support to all internal teams with the accurate and timely provision of relevant management Information. This role in Client Services is a fundamental part of the Company Commercial Department.

Main responsibilities will include:

- Liaise with the Sales Managers to raise and issue sales quotations to Clients, action any requests for follow-on documentation and process job acceptances where relevant.
- Assist in maintaining individual Sales Managers sales logs, to enable accurate forecasting and forward planning by the Business as part of the growth strategy.
- Provide post transaction Client Reporting services including provision of completed consignment notes, duty of care notes, copy invoices and certificates of disposal.
- Securing Purchase Order Numbers from Clients as necessary.
- Data entry into the Integrated Waste Software package (IWS) to ensure all pricing remains current.
- Reconciliation of completed job paperwork to ensure accurate invoicing.
- Liaison with 3rd party disposal providers to obtain ‘direct to disposal’ information to ensure accurate invoicing.
- Data entry into IWS for all invoice build requirements.
- Support the Finance Team to resolve queries/anomalies with invoices.
- To assist as required with waste list interpretation and correlation at the acceptance stage of the Sales Order Process.
- Resolution of incoming load queries and any required updates to IWS prior to invoicing, including Non Conformance Reports etc.
- Receive from and process all final incoming waste paperwork and clarify any weight/quantity information and anomalies prior to invoicing.
- Support the Operations Team (including referencing other areas of the Business as is necessary) with any data entry requirements into IWS to ensure all associated non-waste invoicing is completed.
- To assist with answering incoming telephone calls and redirect as necessary.
- To support Sales Team members as required on a project by project basis.
- To provide Management Information and support to all areas of the Business as may be required to ensure the needs of the Business are being met at all times.

**Job Types**: Full-time, Permanent

Pay: From £23,400.00 per year

**Benefits**:

- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
- Private dental insurance
- Private medical insurance

Schedule:

- Monday to Friday

**Experience**:

- Administration/Client Services Administration: 3 years (preferred)

Work Location: In person

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