Intermediary Mortgage Team Agent

3 weeks ago

Leek, United Kingdom Leek Building Society Full time

**Location**:Hybrid working with 5 days per fortnight in our Head Office (Leek, Staffordshire) and the remaining time remotely.

**Employment type**:Full-time, permanent position.

**Salary**:£21,000-£27,000 dependent on experience, plus benefits.

**Working hours**:35 hours per week, worked flexibly.

**The Organisation**

Leek Building Society is an award winning, highly admired, local mutual building society that is owned and trusted by its members and were on a mission to become even stronger.

Were a great place to work too with a strong sense of family in a recent staff survey, 97% of colleagues said that they were proud to work for Leek Building Society, recommending us as a great place to work. And we want to make things even better.

Were also a socially responsible employer with an unflinching focus on making a positive difference to the lives of our members, employees, and the local community.

Youll be joining the business at a fantastic time of growth, with a transformational investment in our premises, people, and products along with other exciting projects like the launch of our digital platform which will benefit both our staff and members.

**Job Purpose & Scope**

**Duties and Key Responsibilities**

**Customer Focus**
- Deliver a first class professional customer service ensuring that brokers are valued and that their interests are at the heart of your activity.
- Support brokers with technical queries about potential new cases and offer a Decision in Principle facility to give them confidence when placing a new case.
- Provide technical assistance and help to resolve queries from brokers.

**Relationship Management**
- Identify new brokers and refer over to the field based BDMs.
- Manage and develop designated brokers effectively.
- Effectively deliver key business messages to broker in relation to criteria, service and products.
- Actively encourage brokers to consider the benefits of the services offered by Leek Building Society.
- Proactively and reactively make inbound and outbound calls as required to achieve new business volumes.
- To help support the Societys relationships with external mortgage intermediaries including mortgage clubs and networks to generate the targeted levels of mortgage sales for the Society.
- To help support the ongoing development of the Societys intermediary systems including the broker online system to improve the quality and ease of use of these systems for the brokers.

**Person Specification**:
**Qualifications & Knowledge**

Essential
- Fully CeMap qualified (or equivalent), or willing to study to obtain the qualification.
- Knowledge of all parts of the Microsoft Office suite.

Desirable
- Knowledge of the wider broker market, including networks and mortgage clubs
- Knowledge of the Societys Responsible Lending Policy (Internal Training Provided)
- Regulatory Knowledge (Internal Training Provided):

- TCF/Conduct Risk
- FCA Regulation MCOBS & Certification Regime/Conduct Rules
- Anti-Money Laundering
- Data Protection Act
- Equality Act / Equal Opportunities
- Complaints Procedure
- Health and Safety

**Experience**:

- Complying with defined rules, procedures and regulation and adhering to these.
- Delivering results whilst maintaining regulatory/compliance requirements. Building & maintaining relationship over the phone (desirable).
-

**Skills & Abilities**
- Provide a quality, professional and compliant service.
- The ability to build long term relationships externally and internally.
- Ability to deliver results whilst meeting regulatory/compliance requirements.
- First class organisational and time management skills.
- Ability to work effectively as part of a team and independently using own initiative.
- Accurate and professional verbal and written communication.
- Effective at building relationships and proven record of repeat business.
- Excellent interpersonal skills to clearly explain products and processes to brokers.

**Other Requirements**
- Ability to drive as travel to mortgage brokers/events may be required.
- Able to work occasional evenings and weekends to attend external mortgage events.
- Ability to contribute to the teams ideas to consistently improve the broker experience.
- Tact and diplomacy is required to deal with brokers in certain circumstances.
- Assessment required to whether borderline cases are worth further referral to relevant personnel.

**What benefits are on offer**:

- Competitive salary rates
- 35 hour working week (full-time)
- Contributory Stakeholder Pension Scheme
- Free Bupa health screening
- Onsite gym available
- Minimum of 23 days paid holiday per annum plus bank and public holidays
- Parental Schemes
- Sick Pay guaranteed for 6 months for major illnesses
- Holiday purchase/sale scheme
- Life assurance of 4 times your annual salary
- Employee assistance programme
- Staff discount on insurance products
- Continuous development opportunities
- Were open to discussing working flexibly

If the above sou

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