Service Desk Coordinator

2 weeks ago


Glasgow, United Kingdom Mitie Full time

**Job objectives and responsibilities**

**To provide general helpdesk and administration support as required by the contract**

**Main duties**

**Scheduling and planning PPM works for engineers and sub contractors, arranging access to sites and maintaining clear and concise records of all confirmed and/or rejected access requests**

**Up-dating jobs on Maximo CAFM system and use of Click planning platform**

**Ensure Purchase Orders for all contracted works are correctly raised and approved for payment**

**Review all certification, worksheets and contractor reports to capture any remedial works required**

**Working with Operations Supervisor/Contract Manager to provide any support they require, including providing Management Information for customer reports**

**Prepare quotations as required**

**Learn and understand the planner roles for other contracts to be able to help with absence cover**

**Able to build good working relationships with internal and external stakeholders**

**Attaching certification, purchase orders, documentation as required into maximo**

**What we are looking for**
- Have experience working within a service delivery or contact centre.
- Possess strong IT skills.
- Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
- Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.
- Work effectively under pressure within a busy and diverse environment.
- Show a creative approach to analysing and solving problems using technology and reported information.
- Adhere to process and compliance requirements.
- Work well as part of a team



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