International Customer Support Agent

5 months ago

Sheffield, United Kingdom Bumper Full time

**Who are Bumper?**

Please allow us to blow our own trumpet for a minute... We've built a customer-centric product that is a market leader, and we are smashing it

We're a **multi-award-winning** digital payments platform within the automotive industry. We work with over 4,000 automotive retailers, helping drivers to pay for motoring costs, accessories and other services through a variety of different payment options.

Bumper is a fast-growing payments scale-up and we’re excited to continue building on our growth having recently completed a successful Series B funding round. We’re looking to hire a dynamic and passionate **German speaker** to join the team and support our German operations, whilst also helping to support UK customers, based in our **Sheffield office**.

Our Head Office is in Sheffield City Centre, with offices also based in London and Turkey. We've recently brought retailers in Germany, Spain and the Netherlands on board, and plan to expand further into Europe and beyond - world domination here we come

**A bit about the role...**

Our new **International Customer Support Agent **will join our Sheffield team, reporting into our Customer Operations Manager, and will be a part of the team responsible for **helping our customers and automotive partners in the UK and Germany**.

**Day to day responsibilities**:

- Assisting UK & German customers with their repayment queries focusing on high-quality conversations to establish repayment arrangements that are affordable for the customer and commercially viable for the company
- Onboarding new dealerships wishing to sign up to use Bumper's platform, explaining how the service works and supporting them in completing KYB checks
- Translation of copy from English to German, including but not limited to blog articles, website copy, and marketing materials
- Producing performance reports in collaboration with our Data team
- Producing marketing materials in collaboration with our Marketing Manager
- Reporting any technical issues to team managers for resolution and to continue improving our systems and platforms
- Achieving and maintaining targets for quality and productivity as set by the company
- Adhering to company policies and Treat Customers Fairly (TCF) guidelines in all customer interactions, as well as ensuring compliance with industry regulations and data protection laws
- Assisting the Germany Sales team as required

**Now a bit about you**

**We are a passionate and professional team, and we are looking to welcome a German speaking International Customer Support Agent** with a shared interest in our scale-up journey and the aim to embed Bumper as the No.1 payments platform in Europe.
- At least Business-level fluency in German
- Educated to degree level in a relevant discipline (for example Business, Management, Languages, etc)
- Proficient IT skills, including Microsoft Office Suite (_i.e. Word, Outlook, Excel etc_)
- Excellent verbal and written communication skills
- Proven ability to prioritise and work to deadlines
- A passion for customer service and delivering high standards of customer satisfaction
- Strong interpersonal skills and a desire to be a team player

**Nice to haves...**
- Previous experience in customer service/financial services/dealing with debt and forbearance would be advantageous

**What you'll get from us...**
- Base salary **£23,000** (prorated to part time hours)
- **26 days holiday **+ bank holidays, plus volunteer days throughout the year
- Private Healthcare and Medicash plan with **Vitality**:

- Employer pension contributions of **5%**:

- For all your wellbeing and development needs, we provide each colleague with a **Wellbeing Allowance**:

- Every year the whole company goes away on our **Bumper Retreat** for a few days of mingling, collaboration and some fun activities - make sure your passport’s in date
- **4 months paid parental leave** to primary carers, and **1 month paid parental leave** to secondary carers

Perks are nice, but we know perks don’t make up the whole package of a great job. By joining our Bumper team, you'll have the opportunity to be an ambassador for our product & brand, and help us to continue on our winning streak

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