Internal ISO Auditor

6 months ago

Sheffield, United Kingdom First Customer Contact Full time

**Who are we?**

First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across Three franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper services.

We are continually seeking ways in which to improve the experience for our customers. Our Customer Contact Centre will therefore use industry leading systems to deliver excellent customer service and ensure that requests are speedily and effectively resolved.

Our delivery teams are responsible for a variety of customer support matters which range from processing customer compensation claims to complaints handling, group bookings and assisted/special services, quality assurance and fraud prevention and detection and retails sales to individuals and corporates.

**First Customer Contact** is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.

**About the team**

The Business integrity and Compliance Team are responsible for all Fraud control, GDPR and ISO compliance within our organisation.

**About the job**

Reporting to the Counter Fraud & Privacy Manager, this role will be responsible for maintaining compliance with ISO27001 standard. The role will collaborate with teams across the organisation to ensure compliance to the ISO standards, clauses and controls whilst ensuring the education of our colleagues, internal auditing, corrective actions and managing these through to completion.

The role involves conducting regular checks and audits to validate the effectiveness of the ISMS which involves managing the Legal Register, Risk Registers, and Corrective Actions Log. The goal is to ensure that the IMS continues to provide value to the organization and supports ongoing certification efforts. - The CO will also support the introduction of certifications as needed by the organisation e.g. ISO9001, ISO27701, PSI DSS

**Your main responsibilities will be**:

- Ensure the organisation adheres to ISO27001.
- Foster a culture of information security awareness and compliance throughout the organisation.
- Work with the L&D teams to provide sign off to training materials pertaining to areas of responsibility to educate and inform our colleagues.
- Oversee the ISMS Information Security Management System, ensuring its continuous effectiveness and relevance within the organisation.
- Maintenance of the Corrective Actions Log, Risk Registers, Legal Register, ISO Objectives, and Performance Monitoring.
- Develop and maintain policies, procedures, and documentation to meet ISO 27001 requirements.
- Collaborate with operational and support teams, particularly IT, HR and Ops leads to support continuous improvement.
- Update the internal auditing schedule to provide governance to the process, whilst continually improving the process, documentation based on feedback and industry best practice.
- Support the arrangement of external audits, including preparing teams, coordinating dates and availability, and communicating relevant information.
- Generate detailed reports on audit findings, highlighting both best practices and areas for improvement.
- Identify the root causes of any non-conformances and develop improvement plans to address and rectify them.
- Support the implementation of corrective actions to prevent the recurrence of security incidents.
- Contribute to DSMC meetings, providing ISMS overview, progress update and present improvement opportunities.
- Support FCC in adopting any new relevant certifications as needed e.g. ISO9001, ISO27701, PSI DSS

**You'll need to be**:

- A strong communicator with good interpersonal skills
- A proactive problem solver who takes ownership when resolving issues
- Logical and methodical with a keen eye for detail
- Able to build strong relationships with internal and external stakeholders
- Excellent written and verbal communication skills

**As a minimum, you will need to have**:

- Experience of internal auditing.
- In-depth knowledge of ISO 27001 standard and its implementation or the methodology around ISO auditing and implementation.
- Strong understanding of information security principles, risk management, and compliance requirements.
- Experience in developing and implementing policies and procedures.
- Strong communication and interpersonal skills for training and awareness initiatives.
- Good knowledge of IT systems including MS suite and ability to adapt to bespoke CRM systems.
- Proactive 'problem resolver', owning and resolving issues; a self-starter who is results-d

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