Outbound Customer Service Agent
4 days ago
**Unity Connect** is looking for a motivated and results-driven Outbound Customer Service Agent to join our in-house team.
**UK Time, on-site in the Sheffield office, full-time**:
- 5 days a week, Mon-Sun
- working hours between 9am - 5pm & 12pm - 8pm
**Salary: 24,000 GBP + bonuses (28k OTE)**
**What you'll be doing**:
- Contact customers who have attempted to make a purchase through our website and have been unsuccessful in placing their order.
- Help those customers complete their purchase and upsell additional products where appropriate
- Record information in relevant databases
- Have contact with customers to understand their needs and maximise sales opportunities
**Qualifications**:
- Strong organisational and time management skills
- Excellent communication skills confident, professional and fluent in English
- Proficiency in using CRM and tracking systems.
- Self-motivated and able to work independently.
- Attention to detail and accuracy in all tasks
- Learn develop and build on feedback
**Benefits**:
- Free fruit
- Free beverages
- Learning corner
- Perkbox subscription
- Sales bonus
**Salary**: £24,000.00 per year
**Benefits**:
- Company events
Schedule:
- Day shift
Supplemental pay types:
- Bonus scheme
Ability to Commute:
- Sheffield (required)
Work Location: In person
Reference ID: Customer Service Agent
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