Alarm Monitoring Agent

6 days ago


Sheffield, United Kingdom CV-Library Full time

Alarm Monitoring Agent / Customer Service Agent
Location: Sheffield, UK (Hybrid)
Employment Type: Full-time, Permanent
Role Type: Contract for 6 Months with Potential Extension
Pay Rate: £179 to £240 Per Day (Inside IR35)

About the Role
Join our client team as an Alarm Monitoring Agent, where you'll proactively monitor customer equipment, deliver first-line technical support, and ensure exceptional service delivery in a fast-paced environment.

Key Responsibilities

Monitor and manage customer equipment to prevent and resolve faults.
Provide first-line technical support and log/update tickets accurately.
Collaborate with teams to meet SLAs and performance targets.
Communicate effectively with customers, handling updates and escalations.Essential Skills

Technical fault coordination with IT/communications knowledge.
Strong customer focus and PC skills (MS Office).
Ability to perform under pressure in dynamic settings.
Experience using Salesforce and event management systems.Desirable Skills

Experience with Salesforce or alarm tools like Manitou and What's Up Gold.Eligibility

Must be eligible for BPSS clearance.This is an urgent vacancy and the hiring manager is looking to interview soon. If interested, apply with a copy of your CV or drop your CV to khushboo. pandey @ (url removed)

Randstad Technologies is acting as an Employment Business in relation to this vacancy



  • Sheffield, United Kingdom Randstad Technologies Full time

    Job Description Alarm Monitoring Agent/Customer Service Agent Location : Sheffield, UK (Hybrid)Employment Type : Full-time, PermanentRole Type: Contract for 6 months with Potential ExtensionPay Rate: £179 to £240 Per Day (Inside IR35) About the Role Join our client team as an Alarm Monitoring Agent, where you'll proactively monitor customer...


  • Sheffield, United Kingdom SoloProtect Ltd Full time

    Are you looking to join a company where people are at the heart of its mission? This could be a perfect opportunity! SoloProtect is a global market leader in providing 24/7 workforce protection solutions. Reporting to the Alarm Receiving Center (ARC) Manager, you will be responsible for handling alarms. This is an incredibly dynamic service that offers...


  • Sheffield, United Kingdom SoloProtect Ltd Full time

    Are you looking to join a company where people are at the heart of its mission? This could be a perfect opportunity! SoloProtect is a global market leader in providing 24/7 workforce protection solutions. Reporting to the Alarm Receiving Center (ARC) Manager, you will be responsible for handling alarms. This is an incredibly dynamic service that offers...


  • Sheffield, United Kingdom SoloProtect Ltd Full time

    Are you looking to join a company where people are at the heart of its mission? This could be a perfect opportunity! SoloProtect is a global market leader in providing 24/7 workforce protection solutions. Reporting to the Alarm Receiving Center (ARC) Manager, you will be responsible for handling alarms. This is an incredibly dynamic service that offers...


  • Sheffield, United Kingdom SoloProtect Ltd Full time

    Are you looking to join a company where people are at the heart of its mission? This could be a perfect opportunity! SoloProtect is a global market leader in providing 24/7 workforce protection solutions. Reporting to the Alarm Receiving Center (ARC) Manager, you will be responsible for handling alarms. This is an incredibly dynamic service that offers...

  • Operations Agent

    5 months ago


    Sheffield, United Kingdom DHL Full time

    **Warehouse Administrator** - Location: Unit 2 Shortwood Business Park, Shortwood Way, Hoyland, S74 9LH - Shift Pattern: Monday - Friday 10.00 - 19.00 - Free Onsite Parking - Enhanced company Pension - 22 days Annual leave entitlement rising year on year (capped at 26 days) **About us** DHL Express UK is part of the Deutsche Post DHL Group - the world’s...


  • Sheffield, United Kingdom SoloProtect Ltd Full time

    Are you looking to join a company where people are at the heart of its mission? This could be a perfect opportunity! SoloProtect is a global market leader in providing 24/7 workforce protection solutions. Reporting to the Alarm Receiving Center (ARC) Manager, you will be responsible for handling alarms. This is an incredibly dynamic service that offers...

  • Security Officer

    7 days ago


    Sheffield, Sheffield, United Kingdom OCS Group Full time

    Job SummaryOCS Group is seeking a highly motivated Security Officer to join our team. This role involves protecting clients' premises by patrolling the site, monitoring CCTV systems, and responding to alarms.The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced environment. They must also be able to...


  • Sheffield, Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full time

    Job SummaryThe Security Department at Sheffield Teaching Hospitals NHS Foundation Trust is seeking a skilled Control Room Operative to join their team. As a key member of the security operations centre, you will be responsible for monitoring CCTV systems, responding to alarms, and providing technical support to the estates department.Main...


  • Sheffield, United Kingdom Secur-it Group Ltd Full time

    **Position Summary**: **Responsibilities**: - **Security Monitoring**: - Conduct regular patrols of the property to ensure the security and safety of residents and common areas. - Monitor surveillance cameras and alarm systems, promptly addressing any suspicious activities or security concerns. - Enforce access control measures and verify the identity of...

  • Concierge

    6 months ago


    Sheffield, United Kingdom FirstPort Full time

    **Job role: Concierge** **Location: Sheffield** **Hours: Monday to Friday - 3pm to 9pm / 30 hours per week.** **Salary: £21,000 per annum** **The job role** As Concierge you will contribute to our vision of being the **UK's favourite** residential property manager by: - Provide a high standard level of customer service to our residents and all...


  • Sheffield, Sheffield, United Kingdom OCS Group Full time

    Job Title: 3rd Shift and Weekends Security OfficerDescription:OCS Group is seeking a reliable and detail-oriented Security Officer to work on 3rd shift and weekends. The successful candidate will be responsible for maintaining the safety and security of our clients' premises, ensuring that all site activities are accurately recorded, and responding to alarms...

  • Lettings Negotiator

    6 months ago


    Sheffield, United Kingdom SK Estate Agents Full time

    SK Estate Agents is a leading, independent family-run property agency based in South Sheffield. Our experienced team combines a friendly, personal approach with extensive knowledge of the market. We are looking for an enthusiastic, self-motivated "Lettings Negotiator" to join our team. **Main Responsibilities**: - Check-in inventories - Check out reports -...

  • Inventory Clerk

    6 months ago


    Sheffield, United Kingdom SK Estate Agents Full time

    SK Estate Agents is a leading, independent family-run property agency based in South Sheffield. Our experienced team combines a friendly, personal approach with extensive knowledge of the market. We are looking for an enthusiastic, self-motivated "Inventory Clerk / Viewing Assistant" to join our team. **Main Responsibilities**: - Check-in inventories -...


  • Sheffield, United Kingdom NHS Professionals Full time

    **CCTV Control Room Officer** **Northern General Hospital & Royal Hallamshire Hospital, Sheffield** **Sheffield Teaching Hospitals NHS Foundation Trust** **Band 2 - £11.45/hr (Weekdays), £16.14 (Saturdays) & £20.95 (Sundays) - 37.5 hours per week** **Various shifts to cover - Mornings 07.00-15.00, Afternoons 12.00-21.00, Nights 21.00-07.00. Flexibility to...


  • Sheffield, United Kingdom Secur-it Group Ltd Full time

    Responsibilities: - Patrol and monitor premises regularly to maintain a safe and secure environment - Protect property and assets by maintaining a high visibility presence - Monitor surveillance cameras and alarm systems - Respond to emergencies and incidents, such as medical emergencies or security breaches - Investigate and report any suspicious...

  • Security Officer

    5 months ago


    Sheffield, United Kingdom Secur-it Group Ltd Full time

    Responsibilities: - Patrol and monitor premises regularly to maintain a safe and secure environment - Protect property and assets by maintaining a high visibility presence - Monitor surveillance cameras and alarm systems - Respond to emergencies and incidents, such as medical emergencies or security breaches - Investigate and report any suspicious...

  • Site Agent

    4 days ago


    Sheffield, United Kingdom Colas Full time

    Purpose of the RoleEnsures the organization and operation of the workshop and guarantees the reliability, availability and optimization of the equipment fleet for execution of jobs. Person SpecificationTypically requires a bachelor’s degree and at least 4-5 years of experienceMechanic with workshop experienceKey ResponsibilitiesSupervises preventive...


  • Sheffield, United Kingdom Sheffield Health and Social Care NHS Foundation Trust Full time

    Co-ordination of operational delivery for both Head Office reception and switchboard to ensure a portfolio of tasks is planned and delivered effectively. Maintain constructive relationships with a broad range of internal and external stakeholders including landlords and contractors. Assist Senior Manager with recruitment process by participating in...


  • Sheffield, Sheffield, United Kingdom OCS Group Full time

    OCS UK & Ireland is a leading facilities management company with a significant presence in the industry, boasting a turnover of £1 billion. Our innovative, award-winning services cater to both public and private sectors, aiming to make people and places the best they can be. This role falls under our Security business division, which provides comprehensive...