Customer Service Agent

7 months ago

Sheffield, United Kingdom Bellrock Property and Facilities Management Full time

**Customer Service Agent**

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems, but with peace of mind, and we unlock that by being technology-led but people-driven. When you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business and we’re all about helping them to shine.

As part of our continued growth, the opportunity has arisen for a Customer Service Agent (CSA), based in Sheffield, to act as the key point of contact for a portfolio of external clients.

The key purpose of the role will be to deliver excellent customer service whilst ensuring job budgets, SLAs & KPIs are met. The CSA will deal with work orders in a timely, professional and satisfactory manner ensuring work volume parameters are met. The CSA will be responsible for individual client orders throughout the life-cycle of the work order from initial receipt through to billing responsibilities.

**How will you be the change?**:
We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in - every role plays a part in driving us further and everyone can be the change. That’s how we deliver value for our customers, and building systems that lead the way.

And as a Customer Service Agent with Bellrock you’ll do it by
- Key point of contact for nominated client(s).
- Process client work orders from initial receipt to invoice.
- Confirming attendance appointments with internal schedulers to achieve specified SLA.
- Issue purchase order to sub-contractors, confirm receipt, ETA, follow-up progress and validate documentation.
- Provide updates to clients and re-negotiate Kip’s /attendance where necessary.
- Provide clients and colleagues with updates on work in progress.
- Administer budget uplifts.
- Perform billing function duties ensuring work orders are billed accurately and in a timely manner.
- Work closely with other internal departments to ensure all billing queries are resolve and clients are billed efficiently and effectively.
- Meet billing deadlines and client service level agreements to ensure any sales invoice queries are negated.
- Updating the internal workflow management system ensuring data provides real-time progress information.
- Updating client portals ensuring data provides real-time progress information.
- General office duties consistent with the job-holder’s knowledge and skills which are necessary for the satisfactory completion of contracts or business goals.
- Participate on the out of hours call out rota when it is your turn to do so defined by the current rota schedule.

**What does it take?**

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Customer Service Agent you’ll need
- Good communication skills (written & verbal).
- Proven customer services skills.
- Competent administrator.
- Basic numeracy capability.
- Basic understanding of Microsoft Office.

**Working arrangements**
- 5pm based on 40 hours per week.

**What can we offer you?**

Upon joining Bellrock, you can expect a comprehensive benefits package including:
25** **days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Life cover

LifeWorks employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work and Techscheme

Holiday purchase scheme of additional 5 days per year

Committed to paying real living wage

Offers and discount scheme designed to save money on everyday shopping and essentials.

Free on-site parking**.**

**Helping you to shine**

We’ve always encouraged new and different perspectives, that also means making ours a workplace that encourages diverse and unique voices, where everyone feels welcome, included and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working and support for your wellbeing, as well as benefits that can make a difference to your life.

**Ready to start shining?**

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. You can go far in your career with us behind you and our business will grow, too. So, if you’re ready to start your career journey with Bellrock we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.

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