Customer Service Assistant

2 weeks ago


West Bromwich, United Kingdom Epic Logistics Ltd Full time

**Customer Service Advisor Responsibilities**:

- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess clients and customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with client accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Salary**: From £10.42 per hour

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- West Bromwich: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 4 years (required)

Work Location: In person



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