Customer Service Representative

4 months ago

West Bromwich, United Kingdom TST Group Full time

TST / Warley Carriers are looking to recruit an experienced customer service agent to work in our transport office.

Main Duties:

- Handling all incoming customer queries
- Managing the shared mailbox for customer ensuring timely responses
- Maintaining and updating an accurate Customer data base / files and completing data entry
- Ensure that the customs administration process is completed on time and in line with operational processes
- Always adhering to a company’s policies and procedures when assisting customers
- Job quotations for all existing and new customers
- Liaise with key stakeholders to ensure service levels are maintained.
- Other Admin / Office duties

Skills required:

- The ability to multitask
- Good IT skills, proficient in Microsoft Office 365 (Outlook / Teams). Experience using the Stirling transport system would be advantageous
- High quality written and verbal communication skills
- Great attention to detail to produce accurate work
- The ability to provide an excellent level of customer service and work in a fast paced environment

Previous transport experience within customer services would be advantageous

Competitive rates of pay.

**Benefits**:

- Free parking
- Wellness programme

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- West Bromwich: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

**Job Types**: Full-time, Permanent

**Benefits**:

- Free parking
- Health & wellbeing programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- West Bromwich: reliably commute or plan to relocate before starting work (required)

**Experience**:

- administration: 2 years (preferred)
- Sales administration: 1 year (preferred)

Work Location: In person

Reference ID: Customer Service Representative

  • Customer Service Representative

    3 months ago

    West Bromwich, United Kingdom Atkore Full time

    **Customer Service Representative** **Who we are**: Atkore is forging a future where our brands, suppliers, employees, customers, partners, and communities are building better together - a future focused on empowering our customers while we power and protect the world. Atkore is a leading manufacturer and distributor of electrical, mechanical, and safety...

  • Customer Service Representative

    3 months ago

    West Bromwich, United Kingdom Vibrant Foods Limited Full time

    **Customer Services Representative - Grocers** **Location -West Bromwich** **Duration - Full Time Permanent** **About us**: Vibrant Foods Ltd are a food manufacturer producing a range of pulses, spices, flours, and other Indian food ingredients. Vibrant Foods is a group of established south-east Asian brands; TRS, East End Foods, Fudco and Cofresh who...

  • Customer Service Representative

    3 months ago

    West Bromwich, United Kingdom Atkore Full time

    **Who we are**: Atkore is forging a future where our brands, suppliers, employees, customers, partners, and communities are building better together - a future focused on empowering our customers while we power and protect the world. Atkore is a leading manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions. With...

  • Customer Service Representative

    2 weeks ago

    West Bromwich, Sandwell, United Kingdom MET Recruitment Limited Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at MET Recruitment Limited. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesAct as the primary point of contact for customers, providing timely and...

  • Customer Service Representative

    2 weeks ago

    West Bromwich, Sandwell, United Kingdom MET Recruitment Limited Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at MET Recruitment Limited. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesAct as the primary point of contact for customers, providing timely and...

  • Customer Service Representative

    3 months ago

    West Bromwich, United Kingdom West Midlands Home Improvements Ltd Full time

    **Company description** At West Midlands Home Improvements, we provide high quality, innovative and cost effective residential renovations, refurbishments and extensions in Birmingham & the West Midlands. Our all-encompassing range of home improvement services include single storey extensions, double storey extensions, kitchen extensions & fittings,...

  • Customer Support Representative

    1 day ago

    West Bromwich, Sandwell, United Kingdom Lloyds Banking Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers, helping them with their financial needs and queries.Key ResponsibilitiesProvide timely and...

  • Customer Support Representative

    1 day ago

    West Bromwich, Sandwell, United Kingdom Lloyds Banking Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers, helping them with their financial needs and queries.Key ResponsibilitiesProvide timely and...

  • Customer Service Representative

    4 months ago

    West Bromwich, United Kingdom West Midlands Home Improvements Ltd Full time

    **Company description** At West Midlands Home Improvements, we provide high quality, innovative and cost effective residential renovations, refurbishments and extensions in Birmingham & the West Midlands. Our all-encompassing range of home improvement services include single storey extensions, double storey extensions, kitchen extensions & fittings,...

  • Customer Service Representative

    2 weeks ago

    West Bromwich, Sandwell, United Kingdom Pavers Shoes Full time

    {"title": "Customer Advisor", "description": "Deliver Exceptional Customer ServiceWe are seeking a skilled Customer Advisor to join our Pavers team in West Bromwich. As a Customer Advisor, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily KPIs.About the RoleThis is a...

  • Customer Service Representative

    1 week ago

    West Bromwich, Sandwell, United Kingdom Pavers Shoes Full time

    {"title": "Customer Advisor", "description": "Deliver Exceptional Customer ServiceWe are seeking a skilled Customer Advisor to join our Pavers team in West Bromwich. As a Customer Advisor, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily KPIs.About the RoleThis is a...

  • Customer Service Representative

    6 days ago

    West Bromwich, Sandwell, United Kingdom MET Recruitment Limited Full time

    Customer Service ExecutiveWe are seeking a skilled Customer Service Executive to join our team at MET Recruitment Limited. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesAct as the primary point of contact for customers, providing timely and...

  • Customer Service Representative

    6 days ago

    West Bromwich, Sandwell, United Kingdom MET Recruitment Limited Full time

    Customer Service ExecutiveWe are seeking a skilled Customer Service Executive to join our team at MET Recruitment Limited. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesAct as the primary point of contact for customers, providing timely and...

  • Customer Service Representative

    3 days ago

    West Bromwich, Sandwell, United Kingdom Riverside Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our front-line service, you will be responsible for delivering exceptional customer service and support to our customers.Key ResponsibilitiesDeal with all service enquiries received, ensuring customers' queries...

  • Customer Service Representative

    2 days ago

    West Bromwich, Sandwell, United Kingdom Riverside Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our front-line service, you will be responsible for delivering exceptional customer service and support to our customers.Key ResponsibilitiesDeal with all service enquiries received, ensuring customers' queries...

  • Customer Service Representative

    10 hours ago

    West Bromwich, Sandwell, United Kingdom Riverside Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant (PFI). As a key member of our administrative team, you will play a vital role in delivering high-quality, cost-effective services to our customers.Key ResponsibilitiesProvide exceptional customer service through various media...

  • Customer Service Representative

    8 hours ago

    West Bromwich, Sandwell, United Kingdom Riverside Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant (PFI). As a key member of our administrative team, you will play a vital role in delivering high-quality, cost-effective services to our customers.Key ResponsibilitiesProvide exceptional customer service through various media...

  • Customer Service Representative

    3 days ago

    West Bromwich, Sandwell, United Kingdom Riverside Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant (PFI). As a key member of our administrative team, you will play a vital role in delivering high-quality, cost-effective services to our customers.Key ResponsibilitiesProvide exceptional customer service through various media...

  • Customer Service Representative

    3 days ago

    West Bromwich, Sandwell, United Kingdom Riverside Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant (PFI). As a key member of our administrative team, you will play a vital role in delivering high-quality, cost-effective services to our customers.Key ResponsibilitiesProvide exceptional customer service through various media...

  • Customer Service Representative

    2 weeks ago

    West Bromwich, Sandwell, United Kingdom MET Recruitment Limited Full time

    Job Description**Job Summary**We are seeking a highly skilled Customer Support Executive to join our team at MET Recruitment Limited. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve complaints in a timely...