Customer Service Representative

3 months ago

West Bromwich, United Kingdom West Midlands Home Improvements Ltd Full time

**Company description**

At West Midlands Home Improvements, we provide high quality, innovative and cost effective residential renovations, refurbishments and extensions in Birmingham & the West Midlands. Our all-encompassing range of home improvement services include single storey extensions, double storey extensions, kitchen extensions & fittings, bathroom extensions & fittings as well as the construction of new build homes.

Working with West Midlands Home Improvements is more than just a job. We go above and beyond to ensure that our staff feel like they are part of the family, rather than just a cog in the machine. Providing our staff and customers with the best experience is central to the WMHI company ethos, and a mentality that we will need you to bring to this role.

**Job description**

As a customer service representative, you will be a dedicated point of contact between our customers and our building/installation/service engineering teams. You will be responsible for ensuring that customers are ecstatic with the service they are receiving from WMHI.

**Communication With Customers**:
As the point of contact for customers, you will be responsible to keep them informed on the processes, timeline and ensure that there are regular updates given to them. A customer should never have to chase use for information on their project.

**Communication With Building Teams**:
As stated previously, the role will require a lot of communication with our various building teams to ensure the information or feedback you receive is implemented.

**Attainment of Reviews**:
Reviews are very important to our marketing efforts. Upon project completion, it will be your responsibility to attain a 5 star review and written review for our Google My Business page.

**Aftercare Management**:
When receiving any service calls post-product completion, you will be required to handle any requests in a professional, friendly and courteous manner. Then, liaising with our installations team will be required to set up a date for the completion of any additional tasks.

Mush Haves:

- Ownership of own car and full driving license

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

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