Customer Service Representative

1 week ago


West Bromwich, Sandwell, United Kingdom Entain Full time

Role Overview

We are seeking a skilled Customer Service Representative to join our team at Entain. As a key member of our retail team, you will be responsible for delivering exceptional customer service and driving sales in our betting shops.

Key Responsibilities

  • Provide outstanding customer service to ensure customer satisfaction and loyalty.
  • Process customer transactions, including cash handling and betting operations.
  • Work collaboratively with the shop team to achieve sales targets and maintain high shop standards.
  • Handle customer complaints and concerns in a professional and empathetic manner.
  • Participate in training and development programs to enhance skills and knowledge.

Requirements

  • 18 years of age or over.
  • Passion for delivering great customer service.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A supportive and inclusive work environment.

At Entain, we are committed to creating a diverse and inclusive workplace culture. We welcome applications from candidates who share our values and are passionate about delivering exceptional customer service.



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