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Customer Service Representative
1 month ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our front-line service, you will be responsible for delivering exceptional customer service and support to our customers.
Key Responsibilities- Deal with all service enquiries received, ensuring customers' queries are dealt with or passed to the relevant officer.
- Diagnose and order repairs, including liaison with contractors and guiding customers through simple processes to resolve issues themselves.
- Provide information and respond to enquiries on planned and cyclical maintenance programmes specific to individual properties or locations.
- Manage Lone Worker system, including maintaining and administering office records and systems for complaints, commencement, and termination of tenancies.
- Liaise with internal and external partners regarding specific areas of service delivery, such as repairs and maintenance, gas servicing, and debt recovery.
- Support the repairs maintenance team in logging repairs, arranging gas service inspections, and administering certificates on the MRI system.
- Provide a range of administration duties, including post, stationery, filing, EDMS, flexi system, and general office duties.
- Support the activities of all PFI projects, having an understanding of day-to-day operations, assisting with problem-solving, and providing ad-hoc support.
As a Customer Service Assistant at Riverside, you will enjoy:
- Competitive pay and generous pension
- 28 days' holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development, and technology
- A wide range of benefits
Riverside is a housing association with a difference, enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
