UK Sales and Customer Service Representative
3 weeks ago
Job Summary:
We are seeking a highly skilled and motivated Sales and Customer Service Executive to join our team at Atkore. As a key member of our internal sales team, you will be responsible for managing customer relationships, processing orders, and providing exceptional customer service.
Key Responsibilities:
- Manage customer relationships and ensure orders are processed within relevant timeframes.
- Handle customer queries and provide high-level customer service.
- Engage with customers through monthly outbound telephone campaigns and gather Voice of Customer feedback.
- Communicate effectively with internal teams to provide a high level of customer service.
- Support the Team Leader as required, including preparing quotations and supporting account credit and debit administration.
Requirements:
- GCSE level or equivalent.
- Computer literate with intermediate level or above in Word and Excel.
- Working knowledge of CRM systems, such as Salesforce or Infor, is desirable.
- Good telephone manner and ability to build rapport with customers.
- Ability to work as part of a team and on your own initiative.
- Ability to prioritize own workload and manage own time commitments.
What We Offer:
- Competitive salary and company-wide bonus scheme.
- Up to 25 days annual leave.
- Festive shutdown at Christmas.
- Service and recognition awards.
- Training and development opportunities.
- Company pension.
- Life assurance.
- Discounted gym membership.
- Enhanced family-friendly policies.
- Free annual flu vaccination vouchers.
- Employee assistance program.
- Cash health plan.
- Free home cyber security training.
- Cycle to work scheme.
- Free onsite parking.
About Atkore:
Atkore is committed to creating an engaged and aligned workforce that drives a collaborative culture. Our team strives for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company. We consistently live the Atkore mission, strategic priorities, and behaviors, all in a way that is consistent with our core values.
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