Customer Service Representative

2 days ago


West Bromwich, Sandwell, United Kingdom Riverside Group Full time
Customer Service Assistant (PFI) Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant (PFI). As a key member of our administrative team, you will play a vital role in delivering high-quality, cost-effective services to our customers.

Key Responsibilities:
  • Provide exceptional customer service through various media channels, including phone, email, and web
  • Diagnose and order repairs, liaising with contractors and guiding customers through simple processes to resolve issues
  • Work closely with other teams to ensure services meet our aspirations and customer trust is maintained
  • Drive continuous improvement of the customer experience, reducing waste and improving value
  • Assist in the provision of housing management and asset services within the PFI contract
Why Riverside?

Riverside is a housing association with a difference, enhancing the everyday for all our customers. With a portfolio of over 75,000 affordable residential and retirement homes across the UK, we offer a wide range of benefits, including competitive pay, generous pension, and flexible working options.

We value diversity and inclusivity, fostering a workplace where all individuals are respected, empowered, and heard. If you share our values and are excited about making a significant impact, please apply with a current CV and covering letter.



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