Customer Service Representative

12 hours ago

West Bromwich, Sandwell, United Kingdom Riverside Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant (PFI). As a key member of our administrative team, you will play a vital role in delivering high-quality, cost-effective services to our customers.

Key Responsibilities
  • Provide exceptional customer service through various media channels, including phone, email, and web
  • Diagnose and order repairs, liaising with contractors and guiding customers through simple processes to resolve issues
  • Work closely with other teams to ensure services meet our aspirations and customer trust is maintained
  • Drive continuous improvement of the customer experience, reducing waste and improving value
  • Assist in the provision of housing management and asset services within the PFI contract
Why Riverside?

Riverside is a housing association with a difference, enhancing the everyday for all our customers. With a portfolio of over 75,000 affordable residential and retirement homes across the UK, we need the best people on board to help us make a significant impact.

What We Offer
  • Competitive pay and generous pension
  • 28 days holidays plus bank holidays
  • Flexible working options available
  • Investment in your learning, personal development, and technology
  • A wide range of benefits
Diversity and Inclusion at Riverside

We are inclusive and value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

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