Customer Service Representative

4 days ago


West Bromwich, Sandwell, United Kingdom Atkore Full time
Customer Service Representative

Atkore is a leading manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions. We are seeking a highly motivated and customer-focused Customer Service Representative to join our team in West Bromwich.

Key Responsibilities:
  • Provide exceptional customer service and support to internal and external customers.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Document and track customer interactions and issues.
  • Collaborate with internal stakeholders to ensure customer satisfaction and resolve issues.
  • Identify and implement process improvements to enhance customer experience.
Requirements:
  • Minimum of years experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in relevant software and systems.
  • Willingness to learn and adapt to new processes and technologies.
What We Offer:
  • Competitive salary and bonus scheme.
  • Days annual leave.
  • Service and recognition awards.
  • Training and development opportunities.
  • Company pension and life assurance.
  • Discounted gym membership and enhanced family-friendly policies.


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