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Customer Service Representative

1 month ago


West Bromwich, Sandwell, United Kingdom DX Full time
Customer Service Advisor Role Summary

At DX, we're committed to delivering exceptional customer experiences. As a Customer Service Advisor, you'll play a vital role in achieving this goal by providing proactive and timely support to our customers.

Key Responsibilities:
  • Respond to and resolve customer inquiries and issues in a timely and professional manner.
  • Work closely with internal teams to ensure customer requirements are met and exceeded.
  • Identify and escalate potential issues to ensure prompt resolution.
  • Provide excellent customer service through proactive communication and issue resolution.
  • Contribute to the development and implementation of customer service strategies and processes.
Benefits:
  • Competitive rates of pay and opportunities for career progression.
  • Company-funded health cash plan and employee assistance program.
  • Generous holiday entitlement and long service recognition scheme.
  • Enhanced maternity and paternity leave and company pension scheme.
  • Life assurance and access to a 24/7 virtual GP service.

We're committed to creating a positive and inclusive work environment that supports the well-being and growth of our employees. If you're passionate about delivering exceptional customer experiences and have a strong commitment to customer service, we'd love to hear from you.