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Customer Service Representative
1 month ago
At DX, we're committed to delivering exceptional customer experiences. As a Customer Service Advisor, you'll play a vital role in achieving this goal by providing proactive and timely support to our customers.
Key Responsibilities:- Respond to and resolve customer inquiries and issues in a timely and professional manner.
- Work closely with internal teams to ensure customer requirements are met and exceeded.
- Identify and escalate potential issues to ensure prompt resolution.
- Provide excellent customer service through proactive communication and issue resolution.
- Contribute to the development and implementation of customer service strategies and processes.
- Competitive rates of pay and opportunities for career progression.
- Company-funded health cash plan and employee assistance program.
- Generous holiday entitlement and long service recognition scheme.
- Enhanced maternity and paternity leave and company pension scheme.
- Life assurance and access to a 24/7 virtual GP service.
We're committed to creating a positive and inclusive work environment that supports the well-being and growth of our employees. If you're passionate about delivering exceptional customer experiences and have a strong commitment to customer service, we'd love to hear from you.