![Marketplace BDMS Limited](https://media.trabajo.org/img/noimg.jpg)
Customer Services Manager
2 weeks ago
One of the UK's largest independent manufacturers of Speciality Organic Chemicals is seeking an experienced Customer Services Manager.
**Benefits include**:
Free life assurance cover and generous paid sick scheme (both after a qualifying period). The company also provide access to a stakeholder pension scheme, a voluntary employee medical cash benefit plan and an employee assistance programme.
**About the role**:
- Extensive experience in customer account management is required with good communication skills to interact with our global customers and agents.
- You will work closely with our Sales and Marketing team.
- You will be a champion of improvement efficiencies within the department.
- Monitoring of customer order fulfilment and feedback to customers is an essential part of the role
- This is a senior position within the company, and you will be part of the Senior Management Team where you will have input into all aspects of the business.
- Be confident and have excellent written and verbal communication skills
- Have a thorough understanding on the exportation of goods across borders, duty and incoterms in the post-BREXIT age
- Have positive negotiation skills
- Be resilient through peaks of pressure and used to working to tight deadlines
- Have extensive similar experience in previous manufacturing companies
**Skills and experience**:
- A Level 5 (or higher) qualification in a Business-related discipline or equivalent
- IATA and IMDG certification
- 5 years in a customer service management and shipping export role with experience of dangerous goods
- Ideally a working knowledge of Sage X3 but this is not essential
- Proficient with Microsoft software and the ability to effectively manipulate Excel spreadsheets
Hours of work are 8.45 am - 4.30 pm, a 36.25-hour week. 25 days holiday (plus all UK bank holidays),
-
Customer Services Manager
2 weeks ago
West Bromwich, United Kingdom Lean Engineering Recruitment Ltd Full timeCustomer Services Manager **Salary**: Circa £45k Location: West Bromwich My client is a well-established manufacturer and are looking for a Customer Services Manager to join their team. The role requires extensive experience in customer account management, order processing fulfilment and shipping. Customer Services Manager - Job Role: - To lead and...
-
Customer Service Advisor
3 weeks ago
West Bromwich, United Kingdom Sharp Full timeCompany Name: - Sharp Business Systems UK PLC- Location: - West Bromwich- Advert Closing Date: - Job Number: - JO-2306-2041- Work Type: - Permanent / Full TimeWe have great opportunity to work as a **Customer Advisor **at our **West Bromwich office.** We will give you all the product and system training you will need but as this is a fast-paced role where...
-
Customer Service Representative
2 weeks ago
West Bromwich, United Kingdom Vibrant Foods Limited Full time**Customer Services Representative - Grocers** **Location -West Bromwich** **Duration - Full Time Permanent** **About us**: Vibrant Foods Ltd are a food manufacturer producing a range of pulses, spices, flours, and other Indian food ingredients. Vibrant Foods is a group of established south-east Asian brands; TRS, East End Foods, Fudco and Cofresh who...
-
Customer Service Advisor
7 days ago
West Bromwich, Sandwell, United Kingdom Sharp Full timeCompany Name: Sharp Business Systems UK PLC Location:West BromwichAdvert Closing Date: Job Number: JO Work Type:Permanent / Full TimeWe have great opportunity to work as a Customer Advisor at our West Bromwich office.We will give you all the product and system training you will need but as this is a fast-paced role where you have to think on your feet it is...
-
Customer Service Coordinator
4 weeks ago
West Bromwich, United Kingdom Adecco UK Full timeCustomer Service Account Coordinator West Bromwich Monday - Friday 9.00am till 5.00pm Permanent Key Responsibilities - Establish a full understanding of the customer account. - Maintain consistent contact with the customer and inform them on all relevant developments. - Provide the highest levels of customer service and go above and beyond to meet...
-
Customer Service Coordinator
2 weeks ago
West Bromwich, United Kingdom Adecco UK Full timeCustomer Service Account Coordinator West Bromwich Monday - Friday 9.00am till 5.00pm Permanent Key Responsibilities - Establish a full understanding of the customer account. - Maintain consistent contact with the customer and inform them on all relevant developments. - Provide the highest levels of customer service and go above and beyond to meet...
-
Customer Service Representative
2 weeks ago
West Bromwich, United Kingdom Adecco UK Full time**Customer Service Representative** **West Bromwich** **Office Based** **Monday - Friday 9.00am till 5.00pm** **£23,000- £24,500 Per Annum** **Permanent** Key Responsibilities - Establish a full understanding of the customer account. - Maintain consistent contact with the customer and inform them on all relevant developments. - Provide the highest...
-
Customer Service Supervisor
2 days ago
West Bromwich, United Kingdom PENIEL ACHIEVERS LTD Full timeCustomer Service Supervisor **Responsibilities**: - Manage and supervise a team of customer service representatives - Provide guidance and support to team members, ensuring excellent customer service - Monitor and analyze customer service metrics to identify areas for improvement - Develop and implement strategies to enhance customer satisfaction and...
-
Customer Service Lead
2 months ago
West Bromwich, United Kingdom Live 2 Help Recruitment Full time**CUSTOMER SERVICE EXECUTIVE** **West Bromwich - B71** **£30,000 - £35,000** **Full time, permanent** **8:30am to 5:00pm, Mon-Fri** **Your Role**: - Dealing with inbound communication such as complaints & queries handling or processing returns - Outbound calls to generate further business via research of customers, sending information packs about product...
-
Customer Service Coordinator
3 weeks ago
West Bromwich, United Kingdom Bridge of Hope Full timeWest Bromwich £27,000- £28,000 Monday - Friday 9.00am till 5.00pm Permanent Fully Office Based Key Responsibilities - Establish a full understanding of the customer account. - Maintain consistent contact with the customer and inform them on all relevant developments. - Provide the highest levels of customer service and go above and beyond to meet...
-
Customer Service Coordinator
3 weeks ago
West Bromwich, United Kingdom Bridge of Hope Full timeWest Bromwich £27,000- £28,000 Monday - Friday 9.00am till 5.00pm Permanent Fully Office Based Key Responsibilities - Establish a full understanding of the customer account. - Maintain consistent contact with the customer and inform them on all relevant developments. - Provide the highest levels of customer service and go above and beyond to meet...
-
Customer Service Representative
1 month ago
West Bromwich, United Kingdom Atkore Full time**Customer Service Representative** **Who we are**: Atkore is forging a future where our brands, suppliers, employees, customers, partners, and communities are building better together - a future focused on empowering our customers while we power and protect the world. Atkore is a leading manufacturer and distributor of electrical, mechanical, and safety...
-
Customer Service Representative
1 week ago
West Bromwich, United Kingdom Atkore Full time**Customer Service Representative** **Who we are**: Atkore is forging a future where our brands, suppliers, employees, customers, partners, and communities are building better together - a future focused on empowering our customers while we power and protect the world. Atkore is a leading manufacturer and distributor of electrical, mechanical, and safety...
-
Customer Service Coordinator
1 week ago
West Bromwich, Sandwell, United Kingdom Adecco UK Full timeCustomer Service Account CoordinatorWest BromwichMonday - Friday 9.00am till 5.00pmPermanentKey Responsibilities Establish a full understanding of the customer account. Maintain consistent contact with the customer and inform them on all relevant developments. Provide the highest levels of customer service and go above and beyond to meet requirements. Record...
-
Customer Service Assistant
4 weeks ago
West Bromwich, United Kingdom Epic Logistics Ltd Full time**Customer Service Advisor Responsibilities**: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess clients and customers’ needs to achieve satisfaction - Build sustainable relationships and trust with client accounts through open and interactive communication - Provide accurate, valid and complete information by...
-
Customer Service Assistant
2 weeks ago
West Bromwich, United Kingdom Epic Logistics Ltd Full time**Customer Service Advisor Responsibilities**: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess clients and customers’ needs to achieve satisfaction - Build sustainable relationships and trust with client accounts through open and interactive communication - Provide accurate, valid and complete information by...
-
Customer Service Representative
3 weeks ago
West Bromwich, United Kingdom TST Group Full timeTST / Warley Carriers are looking to recruit an experienced customer service agent to work in our transport office. Main Duties: - Handling all incoming customer queries - Managing the shared mailbox for customer ensuring timely responses - Maintaining and updating an accurate Customer data base / files and completing data entry - Ensure that the customs...
-
Customer Service Representative
1 week ago
West Bromwich, United Kingdom Atkore Full time**Who we are**: Atkore is forging a future where our brands, suppliers, employees, customers, partners, and communities are building better together - a future focused on empowering our customers while we power and protect the world. Atkore is a leading manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions. With...
-
Customer Service Manager
2 months ago
West Midlands (Region), United Kingdom Kelly Services Full time**_Are you an experienced Customer Service Manager?_** **_Do you have a strong background in Export and Shipping?_** My client, based in Sandwell are seeking an experienced Customer Service Manager to join their team on a permanent basis. A competitive salary is on offer; negotiable dependent on experience, as well as 33 days' annual leave and other...
-
Customer Service Advisor
4 weeks ago
West Bromwich, United Kingdom West Brom Full time**Customer Service Advisor** **Location: New Square Branch, West Bromwich** **Salary: £19,838 per annum** **Contract: Permanent** **Hours: 35 hours per week 09.00 - 17.00, Monday - Friday and 09:30 - 12:30 Saturday** **_Are you devoted to delivering superior customer service with a passion to make a difference? If that sounds like you, then we have...