Customer Services Manager

2 weeks ago


West Bromwich, United Kingdom Marketplace BDMS Limited Full time

One of the UK's largest independent manufacturers of Speciality Organic Chemicals is seeking an experienced Customer Services Manager.

**Benefits include**:
Free life assurance cover and generous paid sick scheme (both after a qualifying period). The company also provide access to a stakeholder pension scheme, a voluntary employee medical cash benefit plan and an employee assistance programme.

**About the role**:

- Extensive experience in customer account management is required with good communication skills to interact with our global customers and agents.
- You will work closely with our Sales and Marketing team.
- You will be a champion of improvement efficiencies within the department.
- Monitoring of customer order fulfilment and feedback to customers is an essential part of the role
- This is a senior position within the company, and you will be part of the Senior Management Team where you will have input into all aspects of the business.
- Be confident and have excellent written and verbal communication skills
- Have a thorough understanding on the exportation of goods across borders, duty and incoterms in the post-BREXIT age
- Have positive negotiation skills
- Be resilient through peaks of pressure and used to working to tight deadlines
- Have extensive similar experience in previous manufacturing companies

**Skills and experience**:

- A Level 5 (or higher) qualification in a Business-related discipline or equivalent
- IATA and IMDG certification
- 5 years in a customer service management and shipping export role with experience of dangerous goods
- Ideally a working knowledge of Sage X3 but this is not essential
- Proficient with Microsoft software and the ability to effectively manipulate Excel spreadsheets

Hours of work are 8.45 am - 4.30 pm, a 36.25-hour week. 25 days holiday (plus all UK bank holidays),



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