Customer Service Coordinator

1 week ago


West Bromwich, Sandwell, United Kingdom Adecco UK Full time
Customer Service Account Coordinator

West Bromwich

Monday - Friday 9.00am till 5.00pm

Permanent

Key Responsibilities

  • Establish a full understanding of the customer account.
  • Maintain consistent contact with the customer and inform them on all relevant developments.
  • Provide the highest levels of customer service and go above and beyond to meet requirements.
  • Record and update all customer information onto the internal CRM system.
  • Provide regular check in's and up to date order/account status information.
  • Understand and capture any account issues/complaints or otherwise and manage accordingly.
  • Collate customer experience information to obtain feedback.
  • Relay customer experience information to the Customer Services Manager, RSM's, and ASM's as applicable.
  • Liaise closely with colleagues and other departments to fully service the accounts.
  • Monitor customer stock levels and action cleansing exercises if needed.
  • Work closely with the sales team to help generate new business with the customer.
  • Be aware of all customer pricing and debit issues.
  • Work closely with sales to flag and help resolve pricing issues.
  • Work closely with credit control to assist with customer debit queries and resolutions.
  • First class customer service skills.
  • Well organised, able to prioritise workload and have a keen eye for detail.
  • Excellent communication and interpersonal skills.
  • Proactive, selfassured, and able to handle potentially difficult situations.
  • Able to display discretion and search for solutions to issues.
  • Able to analyse situations and give balanced well considered feedback and suggestions.


Computer literate
  • Microsoft Word, Excel, PowerPoint and navigate a Salesforce CRM system.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Daniel Perks

  • West Bromwich, Sandwell, United Kingdom ST Selection Full time

    Company - Leading manufacturing company.Location - West Bromwich Salary - £23-25K Hours - 8.30am-5pm Monday to Friday This is an excellent opportunity for an Administrator/ Coordinator with a minimum of 1-2 years office experience to join the team of a leading manufacturing company based in the West Bromwich area. Duties include:To provide a contact...


  • West Bromwich, Sandwell, United Kingdom ST Selection Full time

    Company - Leading manufacturing company.Location - West Bromwich Salary - £23-25K Hours - 8.30am-5pm Monday to Friday This is an excellent opportunity for an Administrator/ Coordinator with a minimum of 1-2 years office experience to join the team of a leading manufacturing company based in the West Bromwich area. Duties include:To provide a contact...


  • West Bromwich, Sandwell, United Kingdom Starting Point Recruitment Full time

    SPR Careers are proud to be working with a public sector client to recruit for a temporary Customer Service Officer located in the Sandwell area.Working Instructions:Hours: Full time, regular evening, and weekend workPay Rate: £12.18 per hourMain Role and Responsibilities of the Customer Service Officer:To provide a frontline service to library customers...


  • West Bromwich, Sandwell, United Kingdom Adecco Full time

    Export Customer Service AdministratorWest Bromwich- Office BasedPermanent £30,000Full-time - 09:00 to 17:000 (Monday - Friday) Role Purpose You will need to play a crucial role in managing customs release and compliance, preparing export documentation, and ensuring adherence to government regulations. Handling tasks such as coordinating transportation,...


  • West Bromwich, Sandwell, United Kingdom Hart Recruitment Full time

    Do you have previous experience in preparing export documentation and ensuring you adhere to Government regulations? Do you have a keen eye for detail? If so, then this is the role for you Working as the Export Customer Service Administrator, what s in it for you:Salary will be circa GBP25,000 to GBP29,000 depending on experience Benefits include - Employee...


  • West Bromwich, Sandwell, United Kingdom Connells Group Full time

    At Paul Dubberley, part of the Connells Group, we're looking for a highly motivated Property Coordinator to complement our fantastic team in West Bromwich. As our Property Coordinator you will provide property management and tenancy administration support services to branches, landlords and tenants.What's in it for you as our Property Coordinator? Support in...


  • West Bromwich, Sandwell, United Kingdom MET Recruitment Limited Full time

    Do you enjoy processes and building customer rapport? Our client, a well-established leading manufacturing company, are seeking a Customer Support Executive to join their growing team. The successful candidate will have excellent customer service skills and will be able to speak confidently to customers/clients on all levels. The candidate will help...


  • West Bromwich, Sandwell, United Kingdom Novo CSV Ltd Full time

    Customer Service Advisor - Part TimeNOVO CSV is a well-established business within the after-care sales sector. We are seeking to appoint a Part Time Customer Service Advisor to join our existing team to help provide an excellent level of service to our customers. This is a varied, hands on and responsible role and we are seeking applicants who have thorough...


  • West Bromwich, Sandwell, United Kingdom Sharp Full time

    Company Name: Sharp Business Systems UK PLC Location:West BromwichAdvert Closing Date: Job Number: JO Work Type:Permanent / Full TimeWe have great opportunity to work as a Customer Advisor at our West Bromwich office.We will give you all the product and system training you will need but as this is a fast-paced role where you have to think on your feet it is...


  • West Bromwich, Sandwell, United Kingdom TST Group Full time

    TST / Warley Carriers are looking to recruit an experienced customer service agent to work in our transport office.Main Duties: Handling all incoming customer queries Managing the shared mailbox for customer ensuring timely responses Maintaining and updating an accurate Customer data base / files and completing data entry Ensure that the customs...


  • West Bromwich, Sandwell, United Kingdom Residential Management Group Limited Full time

    FIRE SAFETY COORDINATORIf you want to know about the requirements for this role, read on for all the relevant information.Full Time & PermanentWEST MIDLANDS - with National TravelSalary: circa £48,000 plus £4,320 car allowanceOne of the UK's largest Property Management companies, Residential Management Group, has an opportunity for an experienced Fire...


  • West Bromwich, Sandwell, United Kingdom Advanced Logistics Recruitment Full time

    My client is a successful parts supplier to the Materials Handling Industry and is currently looking to recruit a Customer Service Sales Advisor to join their Team.You will be based at their contempory Offices in West Bromwich. You will be responsible for answering inbound customer queries. Outbound calling making contact with lapsed clients and making...


  • West Bromwich, Sandwell, United Kingdom Comton Group Full time

    Customer Services Advisor/Order ProcessorLocation: West BromSalary: 24,000My client based in West Brom has got an exciting opportunity for a Customer services advisor/Order processor to join a well-known company based within the manufacturing sector.Responsibilities: Process orders received via various channels, in a timely manner. Raise any potential issues...


  • West Bromwich, Sandwell, United Kingdom Bridge Recruitment Group Ltd Full time

    Benefits: £5k car allowance Location: West Midlands - National remit, but would need to also spend time in Manchester Vacancy Reference: VR/05134 Role Description: Bridge Recruitment is delighted to be networking for a National Service Manager on behalf of our client, a leading provider of specialist cleaning and hygiene services across various sectors. As...


  • West Bromwich, Sandwell, United Kingdom Adecco Full time

    Exciting OpportunityService CoordinatorBased in West BromwichFull-Time£12.828:30am - 4:30pmWe are currently recruiting for a Service Coordinator to join our engineering client based in West Bromwich. This is a fantastic opportunity to join a growing team in a thriving industry. If you have similar experience we would love to hear fromyouDuties: To schedule...


  • West Bromwich, Sandwell, United Kingdom Sims Metal Full time

    Seeking a well-organised and self-motivated person interested in working in the recycling and environmental sustainability industry. This position is responsible for facilitating and assisting in managing group risk exposure. You will coordinate central sales reports and material logistics. Working in Smethwick, the successful candidate will be part of a...


  • West Bromwich, Sandwell, United Kingdom Sandwell and West Birmingham Hospitals NHS Trust Full time

    To provide a comprehensive secretarial / administrative support service to a large integrated team of Occupational Therapy, Physiotherapy, Speech & Language Therapy staff and their Team Leaders.To operate a referral appointment telephone line on a rota basis.To be responsible for designing, producing, indexing, maintaining and updating the service...


  • West Bromwich, Sandwell, United Kingdom Pertemps Full time

    Pertemps West Bromwich are currently recruiting for a Customer Order Processor to join our Manufacturing client based in West Bromwich.Duties will include;Handling customer requirements via telephone, email, and e commerceProcessing customer enquiries and orders using our in house Navision systemProviding internal support to the Regional Sales...


  • West Bromwich, Sandwell, United Kingdom Sandwell and West Birmingham NHS Trust Full time

    We have an opening for an enthusiastic nurse to join our complex care team at Sandwell. They will be responsible for the clinical and professional management of the team and care packages we provide for.The post holder will participate in the planning, development and delivery of care of the complex care service and also palliative care. This includes the...


  • West Bromwich, Sandwell, United Kingdom Bestway Full time

    Salary: £23,000Contract Type: 40 hours per week, 19 week Fixed Term ContractLocation: BirminghamAbout the roleWith a wide ranging customer base in the independent retail sector, Bestway Vans Direct is a great opportunity for you to be a key part of the delivered wholesale channel, visiting customers and giving a professional service.You will be responsible...