Sales Support Co-ordinator
6 months ago
**Details of work**
Place of work: Head Office, Huntingdon
Hours of work: Monday - Friday (Shifts) 07.30-16.30 - 08:00-17:00 additional hours if required
**About the role & Sales Team**
The role will heavily rely on a positive, customer service focused individual who thrives in fast paced environment. Day to day answering the phone lines to our residential market, pricing our services, understanding what the works are and cross selling multiple services and products. Ensuring the customer has the ultimate experience where they can, using our systems to efficiently create the quotation, send to the customer and covert to an order.
The individual will be working within a team of strong sales members, they all play a key role on ensuring all enquiries & quotes are managed efficiently and orders are on the screen correctly ready for delivery.
The department needs a confident individual, who is willing to gain, understand and share market knowledge, be pro-active when necessary and continue to grow the residential & non-construction market. Multi-tasking is key to being able to manage the workload, prioritising tasks, decision making and high attention to detail.
This role will involve direct interaction with the following teams at Mick George:
- Directors of Sales & Marketing
- Sales Executives
- Internal Sales
- Residential Sales
- Customer Service
- Sales Support
- Transport Department
- Technical Waste
**Specific Duties**
- Responsibility for first class customer experience, answering inbound phone lines, calling customers and organising inboxes
- Act as a first point of contact for customers with order enquiries and making sure they are booked on
- Communicating with Sales Executives regularly to understand their schedule, workload and support their day-to-day
- Reviewing operations systems to check work is allocated and sharing this information with Sales Team
- Developing relationships with customer accounts to ensure maximum customer retention
- Reviewing and monitoring customers’ accounts and spend
- Liaising with internal departments such as transport to ensure best service is received by the customer
- Diary/Inbox management for Sales Team
- Identify cross selling and up-selling opportunities
- Identifying opportunities to for the Sales Team from their pipeline/dashboards for follow-up conversations, to support maintaining to a high standard
- Organising/logging enquiries, collating and sending quotations
- Raising and managing purchase orders
- Communicating regularly with customers, managing expectations, ETAs, and updating on delays
- Updating customers and staff on portal support and how to use it
- Invoice queries & ticket requests
- Using a proactive mindset to resolve concerns in an effective manner
- Setting up credit accounts / organising set up of supplier accounts
- General administration duties including report production, updating CRM, data analysis, completing supplier/ subcontractor questionnaires, organising refunds, raising purchase orders, checking purchase orders, scanning, printing, stock report and filing
**Key skills and experience**
- Computer literate & Microsoft Office Skills
- Flexibility to get tasks completed as needed with excellent attention to detail
- Ability to work under instruction whilst using own initiative where necessary
- Highly organised with a polite and confident telephone manner
- Previous experience within the construction/ aggregates/ waste industry would be advantageous but not essential
- Driven and pro-active individual.
The Mick George Group is committed to providing equality of opportunity for all. The company seeks to employ a workforce that reflects the diverse community at large and values the individual’s contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin.
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