Co-production Specialist

6 months ago

Huntingdon, United Kingdom Cambridgeshire Community Services NHS Trust Full time

Are you looking for an interesting and exciting role where you can utilise your fantastic communication skills to empower children, young people and their families to shape and develop community health services?

We are looking for an enthusiastic and motivated individual with developing leadership skills and experience of co-production in healthcare, to join our team working across children’s community health services in Cambridgeshire and Peterborough.

**We need**:
An individual with the ability to think creatively and work in a varied and fast paced environment, who can demonstrate leadership qualities with experience of leading projects.

Someone with strong communication skills and experience of working with a diverse range of people and services.

Someone with the ability to influence others, to spread their passion for amplifying the voice of lived experience in shaping health services.

**You will**:
Build and develop relationships with individuals and local community groups to explore the lived experience of people who use our services.

Be driven and committed to the continuous improvement of patient experience in community health services including the use of systems, processes and written reporting to review and analyse patient experience data, identifying outcomes and impact measures.

B uild relationships to support community health teams and colleagues across the system in their co-production journey.

This post will play a key role working with the co-production team, support services, operational teams and senior management team to lead and embed the participation and co-production strategy in Cambridgeshire & Peterborough Children’s Health Services and across the wider trust.

The post holder will support universal and specialist children’s services to build and maintain relationships with children, young people, parents, carers and the local community to amplify the voices of young people and their families within the design, improvement and delivery of community health services. The role will involve engagement with our diverse local population and direct contact with children, young people and families who use our services.

The post holder will use their excellent communication skills and pro-active approach to influence and strengthen co-production activity within quality improvement initiatives to support the improvement of health outcomes for young people. This will include working closely with Cambridgeshire & Peterborough Foundation Trust (CPFT) and alongside other partner organisations to identify and promote creative delivery of co-produced services.

Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There’s one reason why our services are outstanding - and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

Main

**Responsibilities**:
Co-Production and Service User Involvement

1) Work with colleagues to understand and implement the principles of co-production.

2) Develop and build on existing relationships with children, young people, carers and members of the public, local organisations, third sector, faith organisations and other stakeholders in the health and social care economy such as Healthwatch, Parent carer Forums and Maternity Voices Partnership to support local Co-Production activity.

3) Build on areas of good practice to support coordinated co-production in planning, development, delivery and improvement of services across community health care.

4) Establish and increase opportunities for involvement of young people and their families in working together with services to improve outcomes for Cambridgeshire & Peterborough Children and Young People.

5) Engage with young people and their families to support and facilitate the development and improvement of services to deliver an outstanding patient experience.

6) Monitor, review and report patient experience feedback and data collated via Family and Friends test (FFT) using the IQVIA programme on a monthly basis.

7) Influence and support operational teams to utilise themes collated via feedback mechanisms including Family and Friends Test (FFT) and the complaints process as a catalyst for quality improvement initiatives.

8) Provide education, training and guidance to colleagues on co-production and participation initiatives.

9) Work closely with the communications and transformation teams to maintain a high profile of co-production across Cambridgeshire & Peterborough

10) Support the strategic direction of the Trust to ensure services are compliant with local and national legislation for Patient and Public Involvement, including supporting with monitoring initiatives such as peer review and preparations for CQC inspections.

11) Collate, report and present eviden

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