Customer Service Administrator

5 months ago

Swansea, United Kingdom Optima Health Full time

**Job Title**: Customer Service Administrator
**Location**: Long View Rd, Morriston, Swansea SA6 7JL
**Salary**: £21,255
**Contract Type**: Permanent
**Hours**: Full time, Monday to Friday

**Role Summary**:
**Main Duties and Responsibilities include**:

- Answer incoming calls professionally, welcoming callers to the service and providing information and updates.
- Follow guidelines to ensure all calls are answered in a concise and confidential manner, supporting first call resolution.
- Triage referrals in line with clinical decision tree and client specific requirements.
- Contact employees to book appointments
- Provide confirmation correspondence and telephone updates to clients and employees on case progression.
- Correctly log all activities and notes within the case management system ensuring it is up to date.
- Manage complaints in line with Optima Health's complaint handling process.

**Experience, skills and knowledge required for the role**:

- Strong verbal customer service skills
- Good written and verbal communication skills.
- Good attention to detail
- Able to work under pressure
- Solutions focused
- Good IT / PC skills including Microsoft packages

**What Can We Offer You?**
- Excellent training and development opportunities
- 25 days annual leave + Bank Holidays
- Employee discounts with big brands through Perkbox
- Eye care test vouchers
- Flu vaccination
- Buy and sell holiday scheme
- Share save scheme
- Fantastic pension scheme
- Life assurance

**About Us**:
The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.

Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey.
- Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation._

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