Customer Service Representative
1 month ago
Job Title: Customer Service Clerk
About the Role:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Clerk in Swansea. As a key member of our team, you will be responsible for providing exceptional customer service, dispatching packages, and performing various administrative tasks.
Key Responsibilities:
- Field customer inquiries and resolve issues in a timely and professional manner
- Liaise with customers, drivers, and internal departments to ensure seamless communication and resolution
- Provide a warm welcome to customers on reception and handle phone calls with a friendly and courteous tone
- Perform general administrative duties using various UPS systems
Requirements:
- Excellent customer service and problem-solving skills
- Basic knowledge of Windows applications
- Excellent telephone manner and ability to work well under pressure
- Flexibility to adapt to changing duties and priorities
About UPS:
UPS is a global leader in logistics and transportation, committed to providing a workplace free of discrimination, harassment, and retaliation. We offer a competitive salary, company pension scheme, and opportunities for career growth and development.
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