Customer Service Telecare Administrator

6 months ago

London, United Kingdom Millbrook Healthcare Group Ltd Full time

Millbrook Healthcare Group is a rapidly expanding business with a mission to provide the highest quality service and an excellent environment for staff to work in. Every day our colleagues make a real difference to people’s lives, through the delivery of high quality assessments and equipment, supporting the needs of our service users, their families and carers.

As a customer Service Administrator you will be responsible for delivering a professional level of customer service to our customers, prescribers and other stakeholders. You will keep accurate written records as jobs arise.

**What will this role involve?**
- Booking and scheduling of technicians for customer appointments/orders to ensure 6 hours customer facing time for technicians.
- Ensure all calls received into the service are answered professionally and courteously, and issues logged appropriately.
- Communicate with the Team leader to ensure all orders/complaints where applicable are dealt with by the appropriate personnel.
- Responsible for inputting orders onto the system(s) efficiently and accurately and managing orders received on the system including manifesting, resourcing
- Updating databases and systems as required including keeping customer records up to date and attaching new documentation
- Interpret customer request and identify relevant services to meet the identified need.
- Responsible for helping out in any area of the service as required. You will or may be assigned to specific areas or tasks associated with the Team Leader either on a permanent or temporary basis. Flexibility is therefore required to ensure that the team remains effective and efficient and to manage and cover for other staff in their absence.

**What are we looking for?**
- Previous experience in a telecare administration role would be advantageous
- Strong communication skills including an excellent telephone manner
- Proven ability to quickly understand and adapt to service user/customer needs and communicate in a caring and respectful way
- Demonstrable experience in building relationships with customers, stakeholders and third parties
- Strong organisational skills with an administrative background in detailed process and record keeping
- Computer literate with a good working knowledge of Microsoft Office
- Previous experience of using in-house systems

**What can we offer you?**
- Annual salary of £23,296.00
- Monday to Friday 08:30 - 17:00
- 25 days holiday (plus bank holidays) plus optional 5 unpaid days
- Company Pension Scheme
- Company Sick Pay
- Life Assurance
- A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

**C**are and respect for our colleagues and service users

**A**ccountable and proud

**R**eady to learn and grow

**E**nhance our service users’ lives

**S**ocially responsible, ethical and transparent

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