Telecare Officer

6 months ago


London, United Kingdom Tempting Recruitment Full time

**Contract: 5 months (possible extension)**
**Salary: £19.05 p/h**
**Start Date: ASAP**
**Shift Pattern: 36 hours per week /** **Monday - Friday / 9am-5pm**
**HYBRID WORKING AVAILABLE
**DUTIES**
- To answer calls from service users on the computerised calls handling facility in accordance with procedures and the TSA code of practice. Assessing the nature of an emergency call, prioritising the level of urgency, and responding accordingly.
- To visit service users, driving to their homes, identifying the extent of practical and emotional support required, contacting, and liaising with emergency services and other statutory /non statutory agencies when necessary.
- To be available to work shifts on a 7-day rota at times that are appropriate to meet the needs of a 24hour, 365-day service.
- To install Telecare equipment requested by service users, explaining how it works and that of additional health care sensors. Replace faulty units, disconnect, and collect equipment that is no longer required. Collect and return service users keys. Regulate stock control procedures on the database.
- To participate in the PES process, staff training and team meetings in order to ensure knowledge of new developments and an acquisition of new skills.
- To assist in the induction and training of other team members.

**JOB REQUIREMENTS**
- Previous experience working within a local authority or a similar organisation.
- At least 2 years’ experience within a Telecare Officer role or equivalent.
- Knowledge of the issues affecting vulnerable people, including older people, disabled people, people living with domestic violence and people living with chronic illnesses.
- To develop good working relationships with a wide range of statutory and voluntary agencies and individuals who provide services to vulnerable people.
- Experience of supporting vulnerable people in their own homes or within or in services that provide direct assistance or care.
- Excellent Customer care experience.

**If you are interested in this position, know anyone who would be interested in this position or would like to know more about this position or any other positions we are recruiting for, please contact Olivia at Tempting Recruitment now**

**How to Apply**:


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