Telecare Officer

3 months ago


London, United Kingdom iWork Recruitment Limited Full time

Contract to start on 11-03-24 until 02-08-24 with a possible extension.

**Main Purpose of the job**:
To provide emergency and support services to Lewisham’s Telecare service users.

To offer advice and information to users, their next of kin and liaising with other client departments and outside agencies.

To visit users in their own homes, providing assistance and care to vulnerable adults.

To ensure the provision of a high quality and effective 24 hour service to users of Linkline in accordance with current policies and practices.

To actively ensure equality of service delivery in accordance to the client’s equalities.

**Summary of Responsibilities and Personal Duties**:
To answer calls from service users on the computerised calls handling facility in accordance with procedures and the TSA code of practice.

Assessing the nature of an emergency call, prioritising the level of urgency and responding accordingly.

To visit service users, driving to their homes, identifying the extent of practical and emotional support required, contacting and liaising with emergency services and other statutory /non statutory agencies when necessary.

To provide emergency assistance in the form of First Aid, resuscitation, personal care and safer moving and handling where necessary.

To undertake initial crisis support to users and their families, liaising with Adult teams, specialist hospital teams and other health care professionals.

To be responsible for any follow up action, such as contacting GP's and other medical professionals, user's next of kin and making detailed reports of actions taken.

To undertake referrals to other agencies to assist the service user and provide appropriate information to carers and families.

To maintain accurate records and statistics, including the client database, keeping detailed confidential records on all service users for inputting. Liaising with all relevant agencies and ensuring that information is kept in accordance with the General Data Protection Regulations.

RQ1209754-02-24

**Salary**: £19.05 per hour

Work Location: In person

Reference ID: RQ1209754-02-24


  • Telecare Officer

    3 months ago


    London, United Kingdom Akton Recruitment Full time

    **Telecare Officer** **Tower Hamlet** **£25/hr** **35/hrs for the week** **Start date: ASAP** **Job Role**: 1. To contribute to a team responsible for the provision of an efficient, effective, comprehensive, front-line Telecare service, providing information, advice and assistance to service users and other customers or agencies, on the Telecare and out of...

  • Telecare Officer

    3 months ago


    London, United Kingdom Veesupportservices Ltd Full time

    '''Job Overview:''' 1. To contribute to a team responsible for the provision of an efficient, effective, comprehensive, front-line Telecare service, providing information, advice and assistance to service users and other customers or agencies, on the Telecare and out of hours service provided by the Council, by being the first point of contact for calls...

  • Telecare Officer

    3 months ago


    London, United Kingdom Fox Morris Group Full time

    **Fox Morris Group** are currently working to recruit a **Telecare Officer. **This is a **full-time **role, on a **3-6 month+ contract.** **This role requires a full, clean UK drivers license.** **Rate**:£20-£25+ per hour (negotiable dependant on experience) **Hours**:35 per week - Have previous experience of working in a similar role, - Be first aid...

  • Telecare Officer

    3 months ago


    London, United Kingdom Cleantech People Full time

    **What's involved with this role: **Job Ref: Tower Hamlets RQ1217976 **Enhanced DBS disclosure required** Contribute to a team responsible for the provision of an efficient, effective, comprehensive, front-line Telecare service, providing information, advice and assistance to service users and other customers or agencies, on the Telecare and out of hours...


  • London, United Kingdom Akton Recruitment Full time

    Hillingdon £18/hr **Start date**: ASAP Telecare Support and Install Officer - Analogue to digital project FT - 3 to 6 months contract **Shift**: Monday to Friday Working hours: 36 hours per week Hillingdon is recruiting 1 Telecare Support Officer to support the digital upgrade Programme. This role requires direct contact with service users, their next of...

  • Telecare Officer

    3 months ago


    London, United Kingdom Akton Recruitment Full time

    **Telecare Officer** **Lewisham** **£22/hr** **Start date: ASAP** **36/hrs a week** AKTON recruitment is working closely with the local authorities and we are looking for an experienced Telecare Officer in the Lewisham area. 3 - 6 months contract. **Main Purpose of the job: - To provide emergency and support services to Lewisham's Telecare service users -...


  • London, United Kingdom iWork Recruitment Limited Full time

    Contract to start on 22-01-24 until 21-04-24 with a possible extension. The Telecare Support Officers will be responsible for supporting clients in the migration of their analogue phone line to a digital connection, carrying out client reviews and survey over the phone and scheduling appointments for equipment replacement. **About You**: We are seeking...

  • Telecare Officer

    3 months ago


    London, United Kingdom Tempting Recruitment Full time

    **Contract: 5 months (possible extension)** **Salary: £19.05 p/h** **Start Date: ASAP** **Shift Pattern: 36 hours per week /** **Monday - Friday / 9am-5pm** **HYBRID WORKING AVAILABLE! **DUTIES** - To answer calls from service users on the computerised calls handling facility in accordance with procedures and the TSA code of practice. Assessing the nature...


  • London, United Kingdom Cleantech People Full time

    **What's involved with this role: **Job Ref: Hillingdon RQ1175384** **Enhanced DBS disclosure required** Telecare Support Officers to support the digital upgrade Programme. This role requires direct contact with service users, their next of kin, carers, other professional and agencies. The service uses Telecare (pendants and other technology) to enable the...

  • Telecare Support

    3 months ago


    London, United Kingdom Cleantech People Full time

    **What's involved with this role: **Job Ref: Hillingdon RQ1210896** **Enhanced DBS disclosure required** **Attend meetings as and when required.** Telecare Support Officer to support the digital upgrade Programme. This role requires direct contact with service users, their next of kin, carers, other professional and agencies. Hillingdon provides a...

  • Telecare Advisor

    2 weeks ago


    London, United Kingdom Lincolnshire Housing Partnership (LHP) Full time

    Telecare Advisor Location: Boston, Lincolnshire, PE21 8RU Salary: £22,167 per annum Do you have a passion for putting the customer first and providing telephone care or support for the vulnerable customers in understanding how assisted technology packages will help them live independently in their homes? If the answer is yes . then LHP have an exciting...


  • London, United Kingdom Millbrook Healthcare Group Ltd Full time

    Millbrook Healthcare Group is a rapidly expanding business with a mission to provide the highest quality service and an excellent environment for staff to work in. Every day our colleagues make a real difference to people’s lives, through the delivery of high quality assessments and equipment, supporting the needs of our service users, their families and...


  • East London, United Kingdom FUNERAL ENTERPRISES LTD Full time

    JOB SUMMARY: To contribute to a team responsible for the provision of an efficient, effective, comprehensive, front-line Telecare service, providing information, advice and assistance to service users and other customers or agencies, on the Telecare and out of hours service provided by the Council, by being the first point of contact for calls requiring an...


  • London, United Kingdom Akton Recruitment Full time

    **Monitoring & Responding Officer** **Haringey** **£20/hr** **Start date: ASAP** Akton recruitment is working closely with the local authorities and we are looking for an experienced Monitoring and Responding Officer / Telecare Support Officer in the Haringey area. The role is a 3 - 6 months contract role with a chance of extension. 1. All service...


  • London, United Kingdom Veesupportservices Ltd Full time

    **Job Profile Information: Careline Business Support Officer** **This supplementary information for _Careline Business Support Officer _is for guidance and must be used in conjunction with the Job Capsule for Job Level 3 Zone 1** **Camden Way Category 3** **It is for use during recruitment, setting objectives as part of the performance management process...


  • London, United Kingdom TEMP A STOR LIMITED Full time

    PURPOSE OF THE JOB: Responsible to a Senior Practitioner within the locality neighbourhoods team, the post holder will work with Social Workers and Occupational Therapists to provide effective, customer focused, and fully accessible information and initial assessment for Hackney residents and their carers. The post holder will provide a high standard of...

  • Reviewing Officer

    3 months ago


    London, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Reviewing Officer (Adult Social Care) Location: Hackney Salary / Pay Rate: £26 p/h umbrella **Job Type**: Contract (6 months+) The Role: The post holder will be responsible for carrying out strengths based reviews and reassessments regarding people with long term conditions in accordance with the principles of the Care Act and under the...


  • London, United Kingdom Fox Morris Group Full time

    **Information and Assessment Officer - Hackney Council** **3 - 6+ Month Ongoing Contract** **Rate - Negotiable - Please send your CV with the rate of pay you require!** **Essentials**: - Previous experience conducting assessments with Adult Social Care **Job Role**: - Post for access and duty - Acting as the first point of contact and reception service...


  • London, United Kingdom Plastexe limited Full time

    Role Purpose: To provide high quality effective monitoring and response to assistive technology and social alarm customers who are elderly, disabled and/or otherwise vulnerable people in the community. To answer calls generated on the assistive care platform To provide routine and emergency support on a 24/7 basis ensuring we deliver a service that...

  • Senior Administrator

    2 months ago


    East London, United Kingdom SHEARS ACADEMY Full time

    JOB SUMMARY: To contribute to a team responsible for the provision of an efficient, effective, comprehensive, front-line Telecare service, providing information, advice and assistance to service users and other customers or agencies, on the Telecare and out of hours service provided by the Council, by being the first point of contact for calls requiring an...