Telecare Advisor

Telecare Advisor

Location: Boston, Lincolnshire, PE21 8RU

Salary: £22,167 per annum

Do you have a passion for putting the customer first and providing telephone care or support for the vulnerable customers in understanding how assisted technology packages will help them live independently in their homes?

If the answer is yes . then LHP have an exciting opportunity for a Telecare Advisor to join their successful Integrated Telecare Monitoring Team in Boston.

They re offering a great salary of £22,167 plus some great benefits.

As a Telecare Advisor, you will complete referrals with prospective customers and carry out a needs-based assessment to ensure the Telecare equipment will provide the necessary support to enable the customer to live independently for longer in their own homes. You will be responsible for taking payments, scheduling installations, maintenance, and repairs for the customers. You will also be required to manage customer accounts with the addition of contract management. You will be supporting the team of 4 technicians with getting equipment ready ahead of an install.

What are Lincolnshire Housing partnership like to work for?

They re a local housing association with their roots firmly fixed in the Grimsby and Boston their communities, many of their colleagues were born in the same areas that they serve. This gives their teams an additional sense of purpose to improve the lives of the customers.

There is a strong sense of togetherness across the organisation, their culture encourages accountability, cross-departmental collaboration and they welcome the opportunity to improve through feedback.

At LHP, they re committed to creating great homes and strong communities. Their vision for Equality, Diversity and Inclusion is to be an open, inclusive organisation that recognises and respects all their communities and supports everyone to thrive.

Ideal candidate will live within travelling distance to the Boston office.

What benefits will I get from working for Lincolnshire Housing Partnership?

• An employee wellbeing package worth up to £1200 annually, through their benefits partner Westfield Health
• Discounted Shopping Vouchers through Westfield Health
• Opportunities to learn new skills and knowledge through their fantastic corporate training programme
• A superb employer salary sacrifice pension scheme with up to 12% paid by LHP
• 24 holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service
• The ability to earn additional holiday days through full attendance
• Mental Health First Aiders across the business, let s be there for each other
• Career Development & Encouragement

What will I be asked to do as a Telecare Advisor?

• Actively promote the Telecare service to prospective customers
• Successfully onboard new customers by completing a referral with the customer and explaining the equipment they offer to enable them to live independently for longer.
• Processing payments for new customers.
• You will manage their customer accounts, ensuring all billing frequencies are correct. You will monitor the arrears status for all customers and follow the processes set out to mitigate this happening.
• Schedule the install to one of the technicians, ensuring all equipment and supporting documentation is ready.
• You will be required to book appointments for the Technicians for any Repairs or collections that arise.
• Ensure accurate record keeping is up to date, ensuring all stock is accounted for and that all their customer details are up to date, updating them where necessary.
• Update customer records and PNC reporting system with details of appointment outcome and report any issues to the Telecare Team Leader

What skills, attributes and experience will I need as a Telecare Advisor?

• Passion to work in a fast-paced multi-channel customer service centre environment, work experience in a similar role is desirable
• Able to demonstrate LHP Values. Customer First Together Listen Act & Learn
• Experience of providing a quality customer service.
• Able to develop good working partnerships, external & internal.
• Competence with standard desk top IT applications.
• Excellent communication and interpersonal skills.
• Able to prioritise and manage workloads, and work without direct supervision.
• Able to relate professionally and effectively to older and vulnerable people.
• Willing to work flexibly.
• Keen eye for punctuality.

What opportunities will I have for progression?

At LHP they are committed to investing in the development of their employees to enable them to realise their potential. There are many opportunities that LHP will provide you with to enhance your skills and assist in your career progression.

They measure their success within this area by the number of internal promotions that they can achieve and that they are able to retain their best talent. The natural career progression route that would be applicable to your role is Telecare Team Leader.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please click apply to be redirected to their website to complete your application.