Senior CRM Communications Executive
7 months ago
As CRM Senior Communications Executive you will be an integral part of the CRM Communications team, sitting in Marketing Operations within wider Marketing Services department.
WHAT YOU WILL DO
- Accurate, timely delivery of commercial communication plans and service messages, utilising systems such as Cheetahmail, Urban Airship and Moveable Ink to entertain our customers with relevant and personalised content.
- Quality Control (QC) on communications
- Finding opportunities to optimise and streamline our build and delivery processes.
- Supporting the broader Customer Marketing team and other areas of the business as vital part of the team.
- Working with the management team to identify trends, concerns, or areas of opportunity within the team.
- Ownership of key functions within the CRM Comms team - QC, Planning and project work on headline campaigns and new functionality
HOW YOU WILL DO IT
- You will have excellent attention to detail - this role has a key focus on QC, and you will be responsible for sending communications to our 3m-strong customer base, so attention to detail is essential.
- You will be a phenomenal teammate with strong written/verbal communication skills - this role requires efficient handoffs and coordination both within team and with other partners, so collaboration is key
- You will have a real passion for, or curiosity about, the betting and gaming industry.
- Experience using Photoshop, HTML (including Dreamweaver) and/or the systems listed above would be desirable but not crucial - the appetite to learn these skills is more meaningful.
- The role will also involve specialisation and ownership of at least one of the key product areas within our brands.
- This is a pivotal role supporting the marketing teams, to ensure their campaigns are driven accurately and efficiently, being seen as a key point of contact for partners across the commercial, marketing & strategy teams.
**About Flutter UK & Ireland**
**Outstanding starts here.**
Flutter UK & Ireland unites a dozen brands, hundreds of teams and thousands of colleagues who build trusted entertainment for millions of customers every week.
With the likes of Paddy Power, Betfair and Sky Betting & Gaming in the fold, we’re the largest division of global entertainment giant Flutter and highlight some of the most popular apps and games in UK and Ireland markets.
At Flutter UK&I, we can guarantee you that no two days will ever be the same — and you’ll have the chance to create a difference to your career, the industry, and your outstanding colleagues.
**What we’ll offer you**
- €/£ 1,000 learning fund
- Twice-yearly bonus (with part of it guaranteed)
- Pension contribution scheme
- Private healthcare
- Flexible ways of working
- Access to thousands of Udemy courses
- Invest via the Company Sharesave Scheme
- 16 hours paid volunteering time per year
**If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
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