Customer Service Coordinator

3 days ago


Croydon, United Kingdom Excel Recruitment Full time

An international examining body is looking to recruit a Customer Service Coordinator, to provide a high standard of administrative support to customers engaging with qualifications in performing arts, while also contributing to the operational delivery ofanother range of assessments.

**Key Responsibilities for the Customer Service Coordinator position**:

- Offer support with resolving exam submission issues.
- Process certificate orders, invoicing customers and maintaining a record of payments.
- Coordinate the scheduling of moderations, booking moderators and preparing online itineraries.
- Contribute to testing IT systems and offer feedback to improve processes.

**Skills, Qualifications and Experience for the Customer Services Coordinator position**:

- Educated to degree level or with equivalent working experience.
- Excellent organisational and administrative skills.
- Previous experience working in a customer-facing role, prioritising your own workload and responding quickly to customers, including resolving complaints.
- Excellent verbal and written communication skills, liaising with a variety of stakeholders.
- Good IT skills including databases, Microsoft Word and Excel.

**Salary and Details**:

- £22,000 per annum.
- 12-month fixed-term contract.
- Based in Croydon, with provision for remote working arrangements.
- Pension scheme.
- Interest-free season ticket loan.
- Cycle to Work Scheme.



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