Customer Service Centre Manager

1 week ago


Croydon, Greater London, United Kingdom Rentokil Initial plc Full time

About the Role:

The Service Team Leader will be responsible for managing a team of up to 10 Service Drivers across a geographical area within the branch.

The ideal candidate will have experience in managing a team and providing excellent customer service. They will be able to work collaboratively with other Team Leaders to plan and coordinate the Service Drivers and ensure that each customer receives the right service as promised.

Key Responsibilities:

  • Managing a team of up to 10 Service Drivers across a geographical area within the branch.
  • Working collaboratively with other Team Leaders to plan and coordinate the Service Drivers.
  • Liaising with customers to resolve issues/complaints.
  • Supporting the Service and Branch Managers with their decisions on how to improve quality, efficiency, and customer service provided by the branch.
  • Monitoring the team's performance through various methods including quality checks and accompanied customer service visits.

What You Will Need:

  • A full UK Driving Licence with a maximum of 6 points.
  • Experience in managing within a service delivery environment would be an advantage.
  • Ability to work well under pressure and meet deadlines.

Our Benefits:

  • An estimated salary of £28,582 per annum, plus customer service incentives, leads commission, and RI Rewards (discounts and cashback site).
  • A grading system with higher salary bandings for consistently strong performance.
  • A monthly bonus scheme.
  • RI Rewards (includes cashback and discounts on multiple retailers).


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