Customer Service Management Professional

2 days ago


Croydon, Greater London, United Kingdom St Christophers Full time
Job Title: Customer Service Management Professional

We are seeking a highly skilled and customer-focused individual to manage customer service and relations at St Christophers in Addiscombe, ensuring a positive shopping experience for all customers.

Key Responsibilities:
  • Manage customer complaints and issues, resolving them efficiently and effectively while maintaining a positive attitude.
  • Develop and implement strategies to improve customer satisfaction and loyalty, analyzing sales data to inform decisions.
  • Maintain high standards of customer service, ensuring that all interactions with customers are friendly, helpful, and respectful.
Requirements:
  • Proven customer service experience, preferably in a retail environment, with excellent communication and interpersonal skills.
  • Able to work independently, with a strong sense of initiative and a willingness to take ownership of customer service issues.
  • Familiarity with sales data analysis and the ability to make informed decisions to drive growth and improve profitability.
What We Offer:
  • A competitive salary of £35,000 per annum, reflecting the importance of this role in delivering exceptional customer service.
  • Ongoing training and development opportunities to help you grow and succeed in your career, aligned with the company's vision and values.
  • A fun and dynamic working environment, with a focus on teamwork and collaboration, and the chance to be part of a sustainable fashion movement making a positive impact on the local community.


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