Customer Service Professional

5 days ago


Croydon, Greater London, United Kingdom Speedy Hire Plc Full time
About the Role

We are seeking a skilled Customer Service Executive to join our team in Croydon. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.

Job Summary

This role involves liaising with customers via telephone and email, taking end-to-end ownership of their requests, and working in partnership with the wider Speedy network to ensure these are fulfilled to the highest standard.

Key Responsibilities
  • Liaise with Customers: Provide prompt and professional support to customers via telephone and email, addressing their queries and resolving issues efficiently.
  • Take Ownership: Own and manage customer requests from initial contact to resolution, ensuring seamless communication and timely updates.
  • Collaborate with the Team: Work closely with colleagues across the Speedy network to gather information, provide updates, and ensure that customer needs are met.
  • Drive Business Growth: Identify opportunities to grow the business by maximizing available options, contributing to the achievement of company goals and objectives.
Requirements
  • Candidate Profile: A strong customer focus, ability to multitask, use initiative when making decisions, and work collaboratively within a team environment.
  • Key Skills: Excellent communication and interpersonal skills, problem-solving abilities, and proficiency in using technology to manage customer interactions.
  • Additional Requirements: A collaborative approach to working within a team, drive to grow the business, and ability to support the delivery of the ESG strategy.
Benefits
  • Holiday Entitlement: 26 days holiday (plus bank holidays)
  • Life Assurance: Comprehensive life assurance coverage for employees and dependents
  • Pension Scheme: Employer-sponsored pension scheme with employee contributions
  • Canteen Facilities: Access to on-site canteen facilities
  • Discounts: 95% discount across the Speedy brand
  • Training and Development: Opportunities for training, development, and career progression
  • Wellbeing Support: Voluntary Health Cash Plan and Employee Assistance Program (EAP) offering free and confidential support
About Us

Speedy Hire Plc is the UK's leading hire provider, offering a wide range of tools, specialist equipment, plant, and support services. We prioritize our people and strive to create an inclusive environment where everyone can thrive.

Please note that some roles may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer, embracing diversity in all its forms and fostering an inclusive culture.



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