Customer Service Representative

5 days ago


Croydon, Greater London, United Kingdom Clarion Housing Group Full time

Role Overview

We are seeking an experienced Customer Service Executive to join our Customer Service Sales team. As a key member of our team, you will be responsible for delivering high-quality inbound and outbound services through various channels, including telephony, postal mail, email, web services, and self-service portals.

Key Responsibilities

  • Take ownership of customer enquiries and handle them effectively, proactively, and positively, ensuring that accurate information is provided and that inquiries are managed efficiently in accordance with targets.
  • Use your excellent organisational skills and ability to prioritise your workload to carry out a range of administrative tasks whilst communicating with customers and liaising with colleagues as required.
  • Look after customers who are interested in purchasing a property, discussing options and providing them with accurate and helpful guidance.
  • Manage conversations and resolve concerns/complaints effectively and sensitively acting as the first point of contact where possible.

Requirements

We are looking for an individual with a proven track record in delivering positive outcomes for customers and an ability to manage customer expectations with excellent communication skills. Proficient in using Microsoft packages, such as Outlook, Excel and Word, and utilising a CRM system and telephony software, you will work well within a team environment and demonstrate a professional and approachable attitude.

Working Arrangements

This is a hybrid role with a base location at our offices in Croydon. Candidates will be expected to work from the office at least one day per week. Applicants must be able to travel across regions as required.

What We Offer

We offer a competitive salary and a range of benefits. If you are a motivated and customer-focused individual who is looking for a new challenge, please review the full role profile before applying.



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