Customer Service Representative

1 month ago


Croydon, Greater London, United Kingdom Pension Protection Fund (PPF) Full time

We're the Pension Protection Fund, a business dedicated to protecting millions of people in the UK who belong to defined benefit pension schemes. Our work has a real impact on people's lives, so we strive to do it well, with integrity and their future in mind.

Our contact centre is an award-winning team in providing excellence of service to our members. We're looking for a new team member to join the team and help us deliver exceptional customer service.

This role is perfect for someone who wants to start their career with us and receive full training from day one. You'll learn about our pension schemes and how to support our members effectively.

As a member of our contact centre team, you'll be the first point of contact for our members. You'll need to be able to show empathy and have a calm, natural yet professional communication style, explaining complex issues in a clear and engaging way.

We operate Monday to Friday only, with two shift patterns to choose from. We're a Hybrid working organisation, mixing working from home and in the office once you're competent at your role. This means you'll have a great work-life balance.

To apply, you'll need recent contact centre experience or customer service experience predominantly delivered by telephone. A minimum requirement of GCSE Maths and English (or equivalent) at Grade 4 (C grade) or above is also necessary. Experience of working in the financial services industry would be beneficial but is not essential.

We'll consider applicants looking for Part Time hours across 5 days per week or even a possible job share as well as full time applications. Our contact centre operates Monday to Friday.

We're proud to be a Disability Confident Leader, the highest accreditation under the Disability Confident Scheme. If you have a disability and meet the essential criteria for this role, you'll be guaranteed an interview.

We embrace diverse talent, welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you'll be welcome here.

We're happy to talk about flexible working.



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