Customer Solutions Coordinator

2 days ago


Croydon, United Kingdom Page Personnel Public Sector & Not for profit Full time

This role will be responsible for coordinating Complaints or Member Enquiries or Housing Ombudsman cases from start to finish. You will look for opportunities to resolve dissatisfaction where possible in line with complaints policy and procedures.

**Client Details**

A leading and expanding Housing Association.

**Description**

Key Accountabilities
- Coordinate case work by liaising with staff and external parties, including Customers, Surveyors, Solicitors, Local Authorities, Councillors and MPs.
- Collate all necessary information to facilitate decisions, deliver a full and accurate response in line with our policy and procedures.
- Liaise with all Customers (Internally and External) ensuring they are regularly kept informed, expectations are managed and full responses are timely.
- Record and update all relevant information during the management of your casework.
- Manage your casework to ensure all your performance targets are achieved or exceeded in line with the customer solutions strategic goals and values.
- Positively participate in 1:1's / Meetings demonstrating appropriate behaviours and suggesting ideas.

**Profile**
- Excellent organisational skills with experience of prioritising own workload.
- Excellent communication and listening skills with experience of communicating verbally and in writing with customers, suppliers, colleagues and external stakeholders at all levels.
- Intermediate level proficiency of IT packages such as Microsoft Office (Word, Excel and Outlook).
- Proficient and confident using social media

**Job Offer**
- Full training provided
- Hybrid working
- Competitive hourly rate with weekly pay



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