Customer Solutions Coordinators
4 days ago
Salary: £29,445 to £34,500 per annum
Hours: ??????????????????????? 36 per week???
Contract Type: ????????4 x 12 month Fixed Term Contracts/Secondments
If you're looking for a job where you can really make a difference, and deliver exceptional customer service we want to hear from you
We're looking for four compassionate and friendly **Customer Solutions Coordinators**to join the team based in Croydon.
You will work full time from the office for the first 8 weeks, whilst in training and academy. ?After training you will be full time in the office with some flexibility of home working in line with business needs.
You'll work as part of a dedicated complaints resource to ensure we provide appropriate resolutions for customers.?You'll be responsible for investigating complaints and member's enquiries providing
timely responses that offer full explanation and wherever possible, resolution for customers.
The Customer Solutions strategic goals are to improve performance, prevent complaints and ensure a single way of working. You'll provide expert advice to our customers and business areas. This will in turn enable you to achieve your own and team targets.
Other responsibilities include:
- Supporting lead handlers and senior managers with investigations and responses in a thorough and timely way
- Resolving dissatisfaction where possible and appropriate outside the formal complaints process
- Working collaboratively with other staff, teams and external suppliers to resolve issues and deliver high levels of customer satisfaction
You'll already have proven experience of effective complaint handling and working in a customer service environment. You'll also need to demonstrate excellent communication and listening skills with experience of communicating verbally and in writing withcustomers, suppliers, colleagues and external stakeholders.
You'll also need:
- Knowledge of CRM with the ability to understand dashboards
- Proficient and confident use of electronic document management systems
- Excellent organisational skills with experience of prioritising own work load
- A good understanding of social housing and the role of Housing Associations
If this sounds like an opportunity you'd be interested in, we look forward to hearing from you.
**Closing Date**: Thursday 9th February **at midnight.**
For further details on this vacancy, please click 'apply'.
**What you can expect from us**
Clarion Housing Group is a business for social purpose and a charitable registered society; we're also a great place to work. We pride ourselves in employing some of the most talented people. As standard we offer;
- Competitive salaries that are benchmarked regularly against current market rates?
- Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service
- A flexible benefit scheme tailored to you, inclusive of dental insurance, restaurant card, cycle to work; we also give you 1% of your salary to spend on whichever approved benefit you like
- Matched pension contributions of up to 7.5%
- Flexible and agile working?for the majority of our employees
**Other perks**
- Company Bonus Scheme
- Eye care vouchers
- Holiday trading scheme allowing you to buy and sell leave
- Free counselling and legal advice scheme for you and your family
- Interest free loans for season ticket and study leave
Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave.
**Diversity and Inclusion**
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential.? We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
-
Customer Solutions Coordinator
6 days ago
Croydon, United Kingdom 4Social Work and Public Sector Staffing Full time**Customer Solutions Coordinator - Croydon (Temp Vacancy)** **Umbrella Pay Rate**:£15.66ph** **Full-Time (37 hours)** **Job Purpose**: This role will be responsible for coordinating Complaints or Member Enquiries or Housing Ombudsman cases from start to finish. You will look for opportunities to resolve dissatisfaction where possible in line with Clarion...
-
Customer Solutions Coordinator
2 days ago
Croydon, United Kingdom Reed Business Support Full timeMy client a national housing provider seek a experienced Housing Complaints Coordinator to support and investigate complaints. Main purpose of the role This role will be responsible for coordinating Complaints or Member Enquiries or Housing Ombudsman cases from start to finish. You will look for opportunities to resolve dissatisfaction where possible in...
-
Customer Solutions Coordinators
4 days ago
Croydon, United Kingdom Clarion Full timeSalary: £29,445 to £34,500 per annum Hours: 36 per week Contract Type: 1 year Secondments/Fixed Term Contracts If you're looking for a job where you can really make a difference, and deliver exceptional customer service we want to hear from you! We're looking for three compassionate and friendly **Customer Solutions Coordinators**to join the team based...
-
Customer Solutions Coordinator
4 days ago
South Croydon, United Kingdom Page Personnel Full timeWork for a leading and expanding housing associations. - Hybrid working and competitive hourly rate with weekly pay. **About Our Client**: A leading and expanding Housing Association. Key Accountabilities - Coordinate case work by liaising with staff and external parties, including Customers, Surveyors, Solicitors, Local Authorities, Councillors and MPs. -...
-
Customer Solutions Coordinator
2 days ago
Croydon, United Kingdom LTHT Staff Bank Full timeYou will work full time from the office for the first couple of week whilst in training. After training switch to a hybrid role, 2-3 days working in the office per week. You’ll work as part of a dedicated complaints resource to ensure we provide appropriate resolutions for customers. You’ll be responsible for investigating complaints and member’s...
-
Maintenance Operations Coordinator
3 weeks ago
Croydon, Greater London, United Kingdom Regen Solutions Full timeWe are looking for a highly skilled Maintenance Operations Coordinator to join our team in the Croydon area.This role involves coordinating the day-to-day operations of the maintenance team, specifically working in voids. Key responsibilities include:Coordinating with operatives and suppliers/subcontractors to complete works in accordance with work sheets...
-
Customer Service Coordinator
2 days ago
Croydon, United Kingdom Altitude-Recruitment Limited Full timeBased in Croydon, offering hybrid working after 3 months training, this permanent role is to provide an efficient, professional response to requests for medical assistance, and to coordinate all aspects of this assistance. Working a 35 hours per week, shifts will cover 24 hours and can start as early as 7:00 am. A night shift is from 9pm to 7am. Shift...
-
Customer Service Coordinator
2 days ago
Croydon, United Kingdom Excel Recruitment Full timeAn international examining body is looking to recruit a Customer Service Coordinator, to provide a high standard of administrative support to customers engaging with qualifications in performing arts, while also contributing to the operational delivery ofanother range of assessments. **Key Responsibilities for the Customer Service Coordinator position**: -...
-
Customer Assistance Coordinator
7 months ago
Croydon, United Kingdom Allianz Partners Full time**Job Title: Customer Assistance Coordinator - Roadside** **Location of work: Croydon or Remote** **Salary**: **Hybrid - £27,013.60** **Remote - £25,828.59** **Bonus**:£1,545 performance bonus** **The role**:As a Roadside Assistance Coordinator, you will be helping our customers in their hour of need across the UK. You will be delivering outstanding...
-
Customer Assistance Coordinator
4 days ago
Croydon, United Kingdom Allianz Partners Full time**Job Title: Customer Assistance Coordinator - Roadside** **Location of work: Office/Hybrid** **Salary: £26,226.79** **Bonus: £1,500 performance bonus** **The role**:As a Roadside Assistance Coordinator, you will be helping our customers in their hour of need across the UK. You will be delivering outstanding experiences by providing practical...
-
Customer Service Coordinator
2 days ago
Croydon, United Kingdom Allianz Partners Full time**Customer Assistance Coordinator - Medical - Temp Staff** We are looking to recruit several temporary staff to cover peak activity. This is an Ideal opportunity for those looking for a short-term temporary role, wanting to gain more experience. **The role**:To be the first point of contact for customers calling regarding medical assistance. Communicate...
-
Customer Assistance Coordinator
7 months ago
Croydon, United Kingdom Allianz Partners Full time**Job Title: Customer Assistance Coordinator - Medical Office/Hybrid** **Location of work: Office/Hybrid** **Salary: £27,013.60** **Bonus**:£1,545 performance bonus **The **role**:As a Medical Assistance Coordinator, you will be helping our customers in their hour of need, any place and at any time You will be delivering outstanding experiences by...
-
Customer Service Operations Coordinator
3 weeks ago
Croydon, Greater London, United Kingdom Randstad Delivery (GBS) Full timeCustomer Service Operations CoordinatorWe are looking for a skilled and organized professional to join our team as a Customer Service Operations Coordinator.About the Role:Coordinate and manage customer service operations to ensure exceptional customer experience.Analyze and resolve complex customer complaints and concerns.Responsibilities:Manage and...
-
Customer Experience Coordinator
7 months ago
Croydon, United Kingdom Allianz Partners Full time**Job Title: Customer Experience Coordinator - Warranty Administration** **Location of work: Croydon / Hybrid** **Salary: £22,920.81** **Bonus: £1,500.00** **The role**:Working as a Customer Experience coordinator, you will be working on behalf of our banking clients, providing a professional, efficient and proactive service, reflecting the brand...
-
Customer Service Coordinator
3 weeks ago
Croydon, Greater London, United Kingdom This is an IT support group Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Coordinator in Croydon Libraries.About the RoleThe successful candidate will be responsible for delivering excellent customer service, working closely with colleagues across 9 libraries and community venues. They will be passionate about serving Croydon's...
-
Customer Assistance Coordinator Roadside
11 hours ago
Croydon, United Kingdom Allianz Partners Full timeAs a Roadside Assistance Coordinator, you will be helping our customers in their hour of need across the UK. You will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is needed most. You will use your organisational skills in a kind and empathetic way, ensuring our customers are cared for at every...
-
Customer Sales Coordinator
4 days ago
Croydon, United Kingdom Allianz Partners Full time**ob Title: Customer Experience Coordinator - Warranty Sales** **Location of work: Hybrid** **Salary: £24,091.40** **Bonus: £2,00.00** **The role**: Working on behalf of our Automotive clients, you will be providing a professional, efficient and proactive service, reflecting the brand values of our clients. You will be receiving inbound calls from...
-
Office Management Coordinator
5 days ago
Croydon, Greater London, United Kingdom Service Care Solutions Ltd Full timeAbout UsService Care Solutions Ltd is a leading provider of staffing solutions to the healthcare and social care sectors.We are seeking an experienced Office Management Coordinator to join our team on a temporary basis.The successful candidate will be responsible for providing administrative support to our facilities management team, ensuring the smooth...
-
Global Move Coordinator
2 weeks ago
Croydon, Greater London, United Kingdom Relocruitment Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Global Move Coordinator to join our team in Surrey. In this role, you will be responsible for coordinating the movement of goods from one location to another, ensuring that all logistical requirements are met and that customers receive excellent service.Key ResponsibilitiesCoordinating the...
-
Care Coordinator
6 days ago
Croydon, United Kingdom Serene Care Solutions Full timeWe are seeking an experienced Care Coordinator to oversee the coordination of care hours for a busy private domiciliary service in Woking. A coordinator is responsible for ensuring that the carers are efficiently and effectively coordinated to the clients in the community. This will involve speaking to both clients and carers to ensure that the care being...